Support
Help on tap
Console questions, integration work, billing or a live outage - we route you to the right channel for the fastest answer.
Live support weekdays 09:00-18:00, critical incident line 24/7
Channels
LiveSupport
Chat with our team on weekdays, 09:00-18:00. Open the chat window in the bottom right to send your question directly.
Start Live ChatUrgent · Operational outage
The critical incident line is open 24/7. Its number is in the contract of every active customer.
Open the Console
Response times
Clear commitments by priority
Urgent
Operational outage
15 minutesFirst response time
High
Faulty analysis, console access
2 hoursFirst response time
Medium
Feature request, training
1 business dayFirst response time
Low
General questions, billing
3 business daysFirst response time
Quick access
You might be able to sort it out yourself
FAQ
The questions we get most about operations, security and pricing.
Review →Privacy Policy
KVKK privacy notice, data-subject rights and how to file a request.
Review →Terms of Use
Service agreement, user obligations and intellectual property.
Review →User Guide
Step-by-step walkthrough from installation to daily use, with screenshots. You can also download it as a PDF.
Review →