One of the few teams that has seen the contact center from the inside and built its own AI
Our founding team spent more than 20 years in the contact centers of Apple, Turkcell, Superonline, BP, Dell and Siemens. Which is why CALLAII isn't an engineering fantasy - it's the missing tool the floor has always needed.
Decision path
Operator, engineer and coach
Operator
Team management, shift planning, SLA negotiation, return queues - daily routine in operations running hundreds of thousands of calls.
Engineer
The CALLAII stack was built in-house. Models fine-tuned for Turkish, prompt frameworks tailored to each industry.
Coach
Years of supervisor, trainer and GM experience in performance management. CALLAII scales that craft to every agent.
How we differ from an AI vendor with no floor experience
AI vendor selling software only
- Ships a licence - the rest is the customer's problem.
- Integration, prompts, calibration - all dumped on your team.
- English-first models with weak Turkish support.
- No operational, on-the-floor know-how.
- Sells the tool, not the outcome.
- The trial is limited and leaving is hard.
Callmenta + CALLAII
- Operator and engineer in one. End-to-end operation from a single vendor.
- 20+ years on the contact center floor.
- In-house models fine-tuned for Turkish.
- The same team builds, calibrates and runs the AI.
- Every call is scored with the same quality form and the result is measured in the panel.
- 14 days free, no card needed.
The concrete KPI KPI targets results
Not what gets said, what gets measured. The ranges below come from pilot studies and reference customer data.
The figures are typical ranges taken from pilot studies and reference customer data. They vary by segment and operation and do not guarantee your own result.
Your operation live, on one screen
A single page surfaces SLA, NPS, QA average and risk distribution in real time for the operations lead.
- Low · 64%
- Medium · 22%
- High · 10%
- Critical · 4%
- 09:14 🛡️ Critical risk escalation3 calls
- 10:02 📚 Coaching plan generated12 agents
- 12:48 📞 Callback triggered38 customers
- 14:30 ✅ KVKK / GDPR closure6 ticket
The screen above is a representative example, not real customer data.
Clear timelines by service model
Software integration, training and a fully managed operation each run on different clocks. What stays constant: weekly checkpoints and measurable KPIs.
Typical timelines
Software integration
Connect to your PBX / CRM + team training.
CALLAII AI module
Sector-specific calibration + RAG + first live run.
Fully managed operation
Staffing, training, shift plan and SLA included.
We've scaled this before
A founding team forged at Apple, Turkcell, BP and other global contact center leaders - 20+ years on the floor across supervision, quality, coaching, ops management and business development.
Operations & Customer Experience
Apple-grade CX processes, business process design, customer journey mapping.
Strategy & CALLAII Architecture
Senior sales, marketing and general management roles at Apple, Turkcell, Superonline and BP. Today, owns the technical roadmap for CALLAII.
Operations & Technology Leadership
Transforming contact center operations and customer experience at global brands like Dell, Siemens and Apple.
Marketing & Customer Satisfaction
International marketing, CX analysis and service-quality improvement across Europe and Türkiye.
"Contact centers no longer get reported on they keep optimising themselves"
People on stage. CALLAII in the kitchen. Try it free for 14 days on a single operation queue.