A day in your contact centre on one screen
See the call you missed as it happens, not the next morning. A quality score on every conversation, a development note for every agent, every customer's history where you need it. Every screen below comes from inside the product: working software, not a mock-up. Try it free for 14 days, no card required.
A day in your contact centre on one screen
We do not use real customer data. The screens come from a demo company with sample records.
Click a step or keep scrolling; the screen changes as you go.
The operation is waiting when you log in
Call volume, answer rate, missed calls and SLA compliance are there before you ask. You can see where the team is struggling today before you finish your morning coffee. The cards are not fixed; you arrange them around how you actually work.
Every call, a record you can find
Inbound, outbound, missed, still queued. All in one list you can filter and sort. When a customer says "we spoke last week", you find that conversation in seconds.
Know what happened without listening
CALLAII scores every conversation across twelve dimensions: greeting, active listening, explaining the reasoning, building trust. Then it leaves a three-line coaching note. A strength, a development area, one concrete action. Your supervisor does not have to listen to a hundred calls.
An assistant you can ask about the operation
Which agent struggles with what, why the queue grew yesterday, which complaint keeps coming back this month. You ask, it answers with your data. Every module carries its own data context, so you choose the angle you ask from.
Web, WhatsApp and social in one inbox
Whatever channel it arrives on, the conversation lands on the same screen. While the agent types, CALLAII reads the customer's mood, flags risk and suggests a reply. Linking the chat to a CRM record or handing it to the technical team is one click.
Connect WhatsApp, Instagram and Facebook with one tap
On the My Channels screen you pick the account you want to connect, the Meta window opens and the connection is made the moment you grant permission. No keys, app IDs or webhook addresses to enter. The connected channel lands in the same inbox.
The agent's whole day in one window
Phone, active customer card, tasks, shift status and the CALLAII assistant side by side. When a call arrives the customer card opens by itself, so nobody hunts through tabs. Agents arrange the panels their own way and the layout saves itself.
Customer records tied to the conversation
The calling number matches the card. Notes, tags, and last contact are all in one place. Leads from ad forms fall into the card with their campaign, and interaction and sentiment graphs are visible on the card. The team sees who is handling which customer and avoids asking the same question twice.
Firm management and legal AI on one panel
Litigation and enforcement files, hearing calendar, task board and client card on the same panel. On top, Legal AI: case law search, Court Petition Assistant, contract drafting and the Document Desk, which reviews a contract clause by clause; the Word add-in brings the same search into Word. Every citation is verified against the database; without a source the model never runs.
Why not just another platform
It understands Turkish directly, not through translation
CALLAII runs on our own hardware and is tuned for spoken Turkish. Not a foreign model making do with a translation layer.
Your data need never leave your building
With a CALLAII Edge Local install the analysis runs on your own server and can work fully air-gapped. That is what banking, insurance and healthcare ask for.
A desktop application, not a browser tab
The Windows softphone is published on the Microsoft Store. Pressing close does not quit it, it drops to the system tray, and the call is never left on hold.
Twenty years on the floor
The software was written by people who have built and run contact centres. These screens took shape in the operation, not in a meeting room.
Try these screens with your own data
Free for 14 days. The setup wizard walks your company through step by step, and we do not ask for a card.