Eight modules, one platform
Callmenta is a contact center software platform. We build all eight modules and the CALLAII engine ourselves. You run the platform with your own team. For customers who ask for it, our team can also operate it on the same platform. Either way, the deal is the same: measurable work against agreed KPI targets.
Modules
Eight components
one operation
The CALLAII family and the SaaS modules we have built on the contact center floor for years come together in a single operational architecture.
CALLAII · AI Operations System
ASR fine-tuned for Turkish, sentiment analysis and scoring. Grades every call within hours, coaches each agent personally and escalates high-risk calls to a manager while the call is still live.
- Automatic QA score (script + soft-skill + KVKK)
- Daily personal micro-coaching
- Live risk escalation
- RAG knowledge base - built on your company docs
CALLAII Edge · On-Premise Deployment
If you want data to stay inside your organisation: run the entire Callmenta platform on your own servers. Dashboard, CRM, speech recognition, language model, and vector search are local, with a fully air-gapped installation option.
- Hybrid or fully offline mode
- License and node management portal
- Suitable for banking, insurance, healthcare, and the public sector
- Air-gapped deployment option
Contact Center Operations
Our floor-tested team runs inbound, outbound, customer service and sales operations end to end. Take individual modules, or have our team run the entire operation on the platform.
- Shift planning and workforce management
- Measurable SLA and CSAT reporting
- Multichannel - voice, email, chat
- KVKK-compliant multi-tenant infrastructure
Implementation & Enablement
Redesign your existing contact center or customer operations with a team that has run operations at Apple, Turkcell and BP scale. KPI architecture, coaching programmes, quality frameworks.
- Operational maturity assessment
- KPI and SLA architecture design
- Supervisor and coach training programme
- AI readiness roadmap - data, process, people
Field Sales
Mobile visits, route planning, orders and customer cards for your field sales team - all on the same CRM the contact center and customer operations use.
- Mobile visits with check-in / check-out
- Route optimisation and daily plans
- Field orders and collections workflow
- Geotagged customer cards
Cloud PBX · NETGSM Partner
In partnership with NETGSM for fast deployment, fully wired into our platform. IVR, queues, recording and reporting are all included, and you go live with CALLAII and the CRM within hours.
- NETGSM partnership - rapid rollout
- Tight integration with CALLAII and the CRM
- IVR and smart queue routing
- Call recording with KVKK-compliant retention
CRM & Customer Operations Software
Customer card, ticketing, sales pipeline, campaign management and the contact center and customer operations console - unified in one SaaS, with workflows tailored to your industry.
- Unified customer card (voice + email + chat)
- Pipeline, quote and contract workflow
- Campaign and outbound list management
- Vertical data models (collections, sales, service)
Workforce / WFM
Forecasting, shift planning, leave and variance management. Capacity scales with call volume, and alerts fire the moment SLA targets drift.
- Call volume forecasting
- Shift and break planning
- Shrinkage and variance reporting
- SLA alerts and dynamic assignment
Let us run the system, you get on with your work
We do not sell the software and walk away. If you want, we take on the setup, the settings, the monitoring and the reading of the reports. And if you want us to answer your calls, that is possible too.
These services have no list price. We listen to your operation, write the scope together and prepare a proposal for you.
Managed setup
- Installation and first configuration
- Users, roles and permissions
- PBX and integration connections
- Continuous monitoring and improvement
- A monthly reading of your reports
Enablement
- Analysis of your current process
- Quality form and scoring design
- Setting up the coaching programme
- Shift and capacity planning
- Team training
Agent team add-on
- Trained agents
- Shifts and capacity on us
- Quality tracking and reporting
- Greeting under your own brand
- Starts from 3 agents
How we move forward
We listen
We talk about your operation, your team and what is hurting today. This conversation is free.
We write the scope
We write down item by item what is ours and what is yours. We leave nothing vague.
We prepare a proposal
The price follows the scope. There is no list price because no two operations are the same.
We take over
Setup, settings and monitoring are on us. You read the report.
Clear and transparent
As your team grows the plan adapts - your contract does not.
Go
3 users · A small team that works in writing rather than on the phone.
- Customer records and deal tracking
- Website live chat
- One inbox, website and in-app messaging
- Appointments and meetings
- CALLAII analysis of written conversations and sentiment
- All reports, 19 ready-made
Connect
5 users · A team that works on the phone and wants to measure its quality.
- Everything in Go
- Call center and in-browser calling
- Transcripts and CALLAII conversation analysis, no quota
- Quality scoring and agent appeals
- Coaching board
- Call lists and campaigns
Suite
15 users · A company that also runs shifts, field teams and proposals.
- Everything in Connect
- Live coaching and post-call summaries
- Shifts, leave and timesheets
- Field teams, routes and daily plans
- Project and task board
- Proposal management
Enterprise
50 users and above · Organisations with sector-specific workflows or data that must stay on their own servers.
- Everything in Suite
- All sector add-ons
- Edge on-premise deployment
- CALLAII Pro, your own trained model
- System run by our expert team
- Agent team add-on
Score the human agent and the AI agent on the same scorecard
CALLAII Pro grades every human and AI agent in your contact center and customer operations against the same soft-skill rubric. Approved evaluations export in one click to ALPACA or ChatML - ready training data to fine-tune your own LLM on your own conversations.
- Human and AI agents scored in one dashboard
- Approve/reject workflow over a soft-skill rubric
- ALPACA / ChatML / JSONL export
- Fine-tune your own model on your own data
-
Empathy 94
-
Ownership 92
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KVKK 96
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Empathy 71
-
Ownership 82
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KVKK 100
One module, or the whole platform?
In a 30-minute call we listen to your floor and recommend the right package. No commitment attached.