1. Parties and Definitions
These Terms of Use are entered into between Callmenta Call Center Technologies Inc. ("Callmenta", "Service Provider") and any person or entity using the Callmenta website and consoles ("User").
Service: the website content, customer console, CALLAII AI operations platform, agent team add-on and consulting provided by Callmenta.
2. Scope of Services
Callmenta provides the User with the following core services:
- Operations console (users, calls, tickets, reporting modules)
- CALLAII AI analytics layer (QA scoring, coaching recommendations, real-time actions)
- Agent team add-on operation (under contract)
- Edge Local deployment and licence management (under contract)
- Consulting and training
3. Account Setup and Security
Information provided at account setup must be accurate and current. The User is responsible for the confidentiality of passwords, two-factor authentication (2FA) codes and account credentials. Any suspicious access must be reported immediately to info@callmenta.com.
4. User Obligations
- Use the Service in line with applicable law, public order and accepted standards
- Refrain from any act that would compromise the security, integrity or operation of the Service
- Respect third-party rights (copyright, trade secrets, personal data)
- Not engage in unauthorised data extraction, automated scraping or reverse engineering
- Comply with KVKK, GDPR and Türkiye's İYS (Electronic Communications Permission System) obligations when processing customer data
5. Intellectual Property
Trademark applications for the brand names CALLMENTA and CALLAII have been filed with the Turkish Patent and Trademark Office (TÜRKPATENT). The website, console interface, AI models, source code, documentation and visual assets are the exclusive intellectual property of Callmenta; they may not be copied, reproduced or used to create derivative works without express written permission.
6. Fees and Billing
Service fees are set out in a separate contract or proposal. Three core models apply:
- Agent team add-on (per agent): monthly fee based on assigned agent headcount.
- Software licence (per seat): monthly subscription based on active user seats.
- Edge Local: monthly licence at 1.6 times the cloud list price. Installation is quoted after discovery, hardware not included.
The 14-day trial is free and no credit card is required. At the end of the trial the decision to continue or leave belongs to the user.
7. Limitation of Liability
Callmenta does not guarantee uninterrupted or error-free service but applies reasonable care. Callmenta is not liable for damages arising from force majeure, third-party infrastructure failure or outages caused by internet service providers. Direct damages are capped at twice the annual service fee.
8. Termination
Either party may terminate the agreement on 30 days' written notice. The agreement may be terminated immediately in the event of a material breach. On termination, data to which the User is entitled will be returned on request or destroyed under KVKK Art. 7.
9. Changes and Contact
Callmenta may update these Terms of Use unilaterally. Material changes will be notified to Users by email. For questions and formal notices, reach us at info@callmenta.com or via the support page.
Disputes are governed by the laws of the Republic of Türkiye; the İzmir Courts and Enforcement Offices have jurisdiction.
These Terms are interpreted under the Turkish Code of Obligations and applicable sector-specific legislation.