Industry add-on · HealthcareWhen the patient calls, the history is on screen
Built for clinics, outpatient units, home care and ambulance operations. Patient records, appointments, field visits and ambulances run in the same system.
If this sounds familiar
Patient information sits in two separate programs
Appointments in one place, the patient file in another. When the phone rings, it is not clear which one to look at.
Consent forms are on paper
The signed form is in a cabinet, and nobody knows which form the caller has filled in.
Home visits are managed by phone
Where is the team, is the visit finished, what did the patient say. All of it is found out by calling.
The ambulance side is a separate world
Vehicles, crews and case tracking stay outside the system.
What's in the Healthcare Plugin
Patient card
Fields defined for your organisation, past conversations, files, every contact on one screen.
Form engine and consent
You define your own forms, the patient fills them in and they are linked to the record.
Appointments
Planning based on capacity, reminders, cancellation and rescheduling.
Home visits and field work
Daily plan, route, visit records, crew tracking.
Ambulance management
Vehicle, crew, case and task tracking.
Call integration
When the phone rings, the patient card opens by itself.
One call, from start to finish
The patient calls
The patient is found from the number and the card opens. Their last appointment, open requests and past conversations are on screen.
An appointment is booked
A suitable day and time are suggested based on capacity, and a reminder is set.
A home visit if needed
A task lands with the field team and is added to the route.
The conversation is analysed
The transcript is produced, topic and sentiment are tagged, a quality score is calculated.
Screens: a day at the clinic
Screenshots from the real panel with sample data. No patient or customer data is shown.
Click a step or keep scrolling; the screen changes as you go.
Clinic dashboard
Total patients, today's appointments, collections and open plan amount on top; today's flow listed by practitioner and time. The patient journey on the right: lead, contacted, booked, examined, in treatment, follow-up.
Appointment calendar
Each practitioner's appointments sit as colored cards on a weekly calendar; filter by practitioner, department and status. A no-show is marked from the calendar and the reminder goes out automatically.
Patient journey
The patient card is dragged from stage to stage: lead, contacted, booked, examined. Which stage the calling patient is in shows on screen while the phone rings.
Patient card
Patient number, phone, stage, owner and next appointment in one list. Search, filter by stage and source, call from the card.
An industry add-on does not run on its own
The add-on sits on top of your plan. Underneath it, the call center, customer records, conversation analysis and all nineteen reports are already running.
Call center
Six PBX drivers, talking from the browser, queues.
Customer records
The card, the history, every contact brought together in one place.
Conversation analysis
Transcript, topic, sentiment, quality score. No quota.
Reports
Nineteen ready-made reports, scheduled delivery.
Frequently asked questions
How does the patient card open when a patient calls?
The patient is found by the calling number and the card opens automatically. Their last appointment, open requests, and past calls appear on screen while the phone is ringing.
Are appointment reminders sent automatically?
Yes. A reminder is set when the appointment is booked. No-show patients are flagged on the calendar, and cancellations and rescheduling are handled from the same screen.
Can we store consents and forms in the system?
Yes. You define your own forms using the form engine. The patient fills out the form and it is linked to their record.
Are home visit and ambulance teams also on the same system?
Yes. Home visits are assigned to field teams with a daily plan and route, and visit records are logged on the card. Ambulance vehicle, crew, and case tracking all run on the same panel.
Can we buy the healthcare add-on on its own?
No. The industry add-on is added to a package. A call center, customer records, and reporting must be running underneath.
Can patient data stay on our own server?
Yes. With an Edge deployment, the platform and the healthcare add-on run on your own server.
Price your Healthcare package
Pick the plan and number of users; the sector add-on comes pre-selected and see your price instantly. Every figure excludes VAT.
Assistant messages are counted only in free chat; conversation analysis has no quota. Legal generation is unlimited on the CALLAII Hukuk plans.
See it for yourself first
All features are open for 14 days. We do not ask for a card and we do not call you.