One system instead of three separate tools
The call center should not be in one place, the shift plan in a spreadsheet and the proposal in a text document. Callmenta Suite runs the whole operation in the same place: same customer record, same reports, same permission model.
The data is in three places, the truth in none
The same customer, three records in three systems
One record in the call center, another in the CRM, a third in the proposal file. Nobody knows which one is right.
The shift plan lives in a spreadsheet
Leave requests arrive by messaging app and timesheets are worked out by hand at the end of the month. One person falls ill and the plan is rewritten from scratch.
The field team is managed by phone
Who is where, is the job done, what did the customer say. All of it is found out by calling, none of it is recorded.
There is such a thing as report night
At month end, files are downloaded from three systems and merged in a spreadsheet. Two days go into it, and nobody fully trusts the number that comes out.
The parts of your operation, under one roof
They all connect to the same customer record, the same user list and the same reporting engine. You can switch modules on and off.
Customer contact
Call center
Six PBX drivers, talking from the browser, queues, call lists.
Live chat
Chat embedded in your site, a single inbox, messaging channels.
Customer records
The card, sales tracking, request history, every contact brought together in one place.
Appointments and meetings
Calendar, online meetings, reminders.
Team and operations
Shifts and timesheets
Planning, leave, absence, shift swaps, capacity.
Field team
Daily plan, route, visit records, field tasks.
Project and task board
Work allocation, status tracking, delivery dates.
Proposal management
Proposals from the customer card, approval flow, opening a job once accepted.
Quality and development
Conversation analysis
Transcript, topic, outcome, sentiment. No quota.
Quality evaluation
Your own form, scoring, agent appeals.
Coaching
Sessions, tasks, progress tracking.
Live coaching
Prompts while the agent is talking, a summary after the call.
Screens: one roof for the operation
Screenshots from the real panel with sample company data. No customer data is shown.
Click a step or keep scrolling; the screen changes as you go.
Agent desk
Call, messaging, customer card and notes in one window. The agent never switches tabs all day.
Channel connections
WhatsApp, Instagram and Facebook connect with one click. Conversations land in the same inbox.
Customer record
The calling number matches its card; notes, tags and last contact in one place. The team sees who is handling which customer.
Live support inbox
Web, WhatsApp and social messages in one queue. Topic, priority and assigned agent on every row.
Nineteen reports, all of them in all four plans
We do not use reporting to separate the plans. All the same reports work in Go as they do in Suite. Scheduled delivery, PDF output and notifications to Slack, Teams or Mattermost are included.
- Agent scorecard
- Quality score panel
- Call volume
- Call outcomes
- SLA performance
- Transfer report
- Missed calls (RONA)
- Sentiment trend
- Voice of the customer summary
- Churn risk list
- Coaching bulletin
- Fraud report
- Calls that could not be scored
- Chat summary
- Chat agent scorecard
- Adherence
- Recording retention
- Market signals
- Product opportunities
Reports are scheduled, their history is kept and they are sent to the channel you choose. Merging spreadsheets at month end stops being a job.
Everyone sees only their own work
Permissions are granted per user. An agent cannot see a supervisor's screen, and one company cannot see another company's data.
Role-based access
Agent, supervisor, manager, HR manager, field worker, trainer. Each role sees a different screen.
Company isolation
Even when several companies run in the same installation, their data does not mix. Access is closed by default and granted explicitly.
Capability flags
Sensitive permissions such as viewing call transcripts or payroll are opened separately per user.
Module switches
A module you do not use is switched off and disappears from the menu as well.
Your industry workflow is ready
Not a separate plan, an add-on on top of yours. Added when you want it, removed when you want it.
Healthcare
Patient card, form engine, appointments, home visits, ambulance management.
Automotive
Customer lookup by number plate, service appointments based on capacity, vehicle card, work orders.
Debt collection
Debt file, payment promises, call plan, legal process records.
Nobody else puts this in one product
The providers in this market sell the call center, not HR and field work. The figures below are the list prices those providers publish on their own sites, as of August 2026.
| For a team of 15 | Callmenta Suite | Provider A | Provider B |
|---|---|---|---|
| Call center | Included | 36,735 ₺/mo | Not published |
| PBX integration | Included, six drivers | 1,549 ₺/mo separate plan | Included |
| Artificial intelligence | Included | 12,500 ₺/mo, 500 minutes | Billed separately per token |
| Conversation analysis | Included, no quota | None | None |
| Shifts, leave, timesheets | Included | None | None |
| Field team and routing | Included | None | None |
| Projects and proposals | Included | None | None |
| Industry workflow | Add-on | None | None |
| Monthly total | 37,900 ₺ | 50,784 ₺ | Not published |
You pay 25 percent less, and HR, field work, projects and proposals come with it.
The PBX service itself (lines, numbers, minutes) comes from your operator and is not part of the plan. If you do not have a PBX, we set one up through our NetGSM partnership and it is billed separately.
Price your contact center plan
Pick the plan and number of users, add a sector add-on if needed; see your price instantly. Every figure excludes VAT.
Assistant messages are counted only in free chat; conversation analysis has no quota. Legal generation is unlimited on the CALLAII Hukuk plans.
Frequently asked questions
Can we switch off the modules we do not use?
Yes. Modules are switched on and off one by one. A module that is off does not appear in the menu either, so nobody gets confused.
We have several companies, can they run in the same installation?
They can. The companies sit in the same installation but their data does not mix. Access is closed by default and granted explicitly.
Do the reports unlock in the higher plan?
No. All nineteen reports work in all four plans. We do not use reporting to separate the plans.
Can we bring data across from our current HR software?
The employee list, positions and leave balances can be transferred. We plan it together during setup.
What device does the field team use?
They log in from their own phone through the browser. There is no separate app to install.
How many users does the Suite plan include?
15 users. You can add more at 2,200 TRY per user.
Can our data stay on our own server?
Yes. With an Edge installation all four plans can run on your premises.
We have the documents to back it up
Certificates earned through independent audits, including the one written for contact centres.
Customer contact centre management system
Information security management system
Customer satisfaction and complaints management
Quality management system
We also hold ISO 45001, ISO 14001, ISO 26000 and ISO 31000.
Bring the operation into one place
All features are open for 14 days. We do not ask for a card and we do not call you.