Is there a commitment?
No. You pay monthly and leave whenever you like. You get 20% off when you pay 12 months upfront, and the whole amount is charged at the start.
Do you charge a setup fee?
Not for cloud use. For Edge on-premise deployment we run a discovery visit first and then quote.
Is there a quota on analysis?
No. Every call in your system is analysed and your reports are produced without a quota. Quotas only apply to free chat with the assistant, bulk uploads of past recordings, and analysing the same call a second time.
Will an AI talk to our customers?
On the phone, never. A person always handles the call. On written channels a person answers during working hours too. Only if you would rather not leave the night empty, the optional After-hours assistant handles written messages.
What exactly does the After-hours assistant do?
It handles messages arriving on your written channels once the working day ends. It answers from your company knowledge base, and if you want, from a model trained on your own conversations. It introduces itself as an assistant in the first sentence, always offers the option to reach a person, and hands anything it cannot solve to your team in the morning. It does not work on the phone. 4,900 TRY a month plus VAT, optional.
What if we need more users?
You add extra users. 1,500 TRY on Go, 2,900 on Connect, 2,200 on Suite, all excluding VAT. Changing plans is also possible and the difference is prorated by day.
Is everything open during the trial?
Yes. All features are open for 14 days and we do not ask for card details.
Do you offer refunds?
No. You can try all features for 14 days before purchasing, without entering any card details. Once purchased, no refunds are issued. You can cancel your subscription at any time; the service remains active until the end of the period you paid for and will not renew.
Where does our data live?
On our servers if you use the cloud. With Edge we run it entirely on your own servers; all four plans can be deployed on-premise.
Is the phone line included in the price?
No. What the plan includes is not PBX software but PBX integration: in-browser calling, queues, every call linked to the customer record, and the analysis. The PBX service and the line come from your operator; we work with NetGSM, Verimor, Bulutfon and SIP trunks. If you do not have a PBX, we set one up through our NetGSM partnership and it is billed separately.
Can we migrate data from our current system?
Yes. We transfer your customer records and your historical audio files. Analysing those recordings is done through the archive analysis add-on.
We do not want to run the system ourselves
With the managed setup service we take on setup, configuration, monitoring and the interpretation of your reports. If you also want our team to answer your calls, that is a separate service. Both are priced around your operation.
If the inbox is in every plan, why is WhatsApp charged separately?
The inbox itself is included in every plan; website chat and in-app messaging cost nothing extra. What we charge for is connecting and operating your official WhatsApp Business number. That number is approved by Meta, and Meta charges separately for every conversation. We pass that fee through at cost with nothing added. The same applies to Instagram.
Why do your prices look different from other vendors?
Because the industry sells the call center, the AI and the analytics separately. We put them in one plan together with the PBX integration; the PBX service still comes from your operator. The comparison table shows the list prices those vendors publish on their own sites.
All prices on this page are monthly and exclude VAT; VAT is added on the invoice. On the 12-month option the cards show the discounted monthly price alongside the total charged in a single payment. Telecoms carrier fees and Meta conversation fees are covered by your own contracts. Competitor prices in the comparison table are the list prices those companies publish themselves and may change.
