The new module forecasts next week’s call volume hour by hour, calculates the required staffing using Erlang C, and highlights uncovered hours in the plan. It generates a draft shift schedule, leaving the publishing decision to you.
The Legal Intelligence module we developed for lawyers is now available in our packages. Search across millions of court decisions and legal provisions, draft petitions and contracts, and conduct deep research; every citation is verified against the database.
Contact centers and customer operations can't hear themselves
Thousands of calls go out every day - and the vast majority are never listened to, never coached, never turned into learning.
The Invisible 95%
In a typical contact center, only 2-5% of calls get listened to. The rest disappears into a black box.
Feedback That Comes Too Late
Days pass before the agent who made the mistake gets a debrief. By then, the customer is already gone.
A Coach With Too Few Hours
A coach can give one-on-one time to maybe 8-10 people a week. That doesn't scale to a 200-seat operation.
Call Center Software
WhatsApp, Instagram and chat in a single inbox
Bring your social and messaging channels onto one screen. CALLAII analyzes not only voice calls but every written chat too. For each conversation it extracts sentiment, intent, a satisfaction score, a summary and a suggested action. It moves risky chats to the front.
WhatsApp, Instagram, Facebook and web chat in one panel
Draft replies with your own RAG and Playbooks
Sentiment, score, summary and action for every chat
CALLAII takes over when the team is away
The site widget installs in one line: paste the code and conversations land in the panel
CustomerHi, the order I placed yesterday still has not shipped. This keeps happening!
AgentHello Ms. Atalay, I am very sorry for the delay. Let me check right away.
CustomerIf it does not go out today, I will cancel it.
AgentYour order will be with the courier before 5 PM today. I will share the tracking number shortly.
CALLAII Analysis
Tense at first, then calm
Intent
Shipping tracking
Risk
Medium
Summary: The customer is upset about the shipping delay and is considering cancelling the order. The agent took ownership, and the tension eased once a clear promise was made.
Suggested action: Share the tracking number and set a reminder for the 5 PM promise. Flag the churn risk in the panel.
EmpathyOwnershipClear promise
E-Commerce
Your store in the panel, the order inside the conversation
Connect your T-Soft, ikas, Ticimax, IdeaSoft, Shopify or WooCommerce store. When a customer calls, the last order, shipping status and tracking number are right in front of your agent.
With the call center: the order is on screen while the phone rings
With live chat: the same data inside the chat window
With both: one card, whichever channel the customer uses
CALLAII: third order in the last 90 days. In the loyal buyer segment, no returns on record.
Connected platforms
Where the order lands
Call screen
The moment the phone rings, the last order, its amount and shipping status open beside the customer card. The agent never opens the store panel.
Customer card
Order history, line items and total spend stay on the same card. It is clear at a glance who to prioritise.
CALLAII commerce intelligence
Buyer segments and products bought together are measured, and a campaign suggestion waits in the panel as a draft. The decision to send stays with you.
The panel does not write to your store, it only reads. When you remove the connection, the orders from that store are deleted too.
Need a tool that's not in the list? Custom integration is available on request.
Certified for contact centre, customer experience and information security
Quality, customer experience and information security standards certified by independent accredited bodies. Every document, including ISO/IEC 27001, is verifiable and downloadable.
Teknogirişim Badge
TECHNOLOGY AND INNOVATION ORIENTED VENTURE CERTIFICATE, MINISTRY OF INDUSTRY AND TECHNOLOGY OF TÜRKİYE
August 2026
Callmenta Marka Tescil Belgesi
December 2025
ISO 27001:2023
Information security management system certificate. An independently accredited standard for the confidentiality, integrity and availability of customer and call data.
ISO 15838:2017
CUSTOMER CONTACT CENTRE MANAGEMENT SYSTEM
December 2025
ISO 10002:2018
CUSTOMER SATISFACTION AND COMPLAINTS MANAGEMENT SYSTEM
December 2025
ISO 45001:2018
OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEM
December 2025
ISO 9001:2015
QUALITY MANAGEMENT SYSTEM
December 2025
ISO 26000:2021
SOCIAL RESPONSIBILITY MANAGEMENT SYSTEM
December 2025
ISO 14001:2015
ENVIRONMENTAL MANAGEMENT SYSTEM
December 2025
ISO 31000:2018
ENTERPRISE RISK MANAGEMENT SYSTEM
December 2025
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Teknogirişim Badge
Ministry of Industry and Technology of Türkiye ·
Valid 26.08.2026 – 26.08.2029
We do not put a bot on the phone. That is not fear of technology, it is a choice based on measurement. Every figure below comes from published research.
79%
of consumers strongly prefer speaking to a human rather than to AI. Only 8 percent prefer AI.
SurveyMonkey, 2,017 respondents, December 2025
75%
of consumers were let down by AI-powered customer service during 2025.
Glance 2026 CX Trends, over 600 consumers
89%
say companies should always offer the option to reach a human.
SurveyMonkey, December 2025
2028
is the year by which no Fortune 500 company will have removed human customer service entirely.
Gartner forecast, September 2025
One company already came back
Klarna removed human agents to cut costs. The chief executive admitted service quality had dropped and the company went back to hiring people. They said customers should always be able to reach a person.
Klarna chief executive, Bloomberg, May 2025
We are not against AI
On simple, quick questions consumers do prefer a bot, and that is fair. Our objection is not to AI, it is to AI that tries to take the place of a person. For messages outside business hours we offer the Standby assistant add-on: it introduces itself as an assistant, hands anything it cannot solve to a person in the morning, and does not work on the phone.
If you already run a voice agent
If you have deployed an agent, we are not asking you to remove it. We are asking you to measure it. You cannot improve what you do not measure, and most operations never compare agent performance with human agents on the same yardstick.
Whatever form you score human agents with, the agent is scored with the same one. Both worlds compared in a single panel.
Where it hands off
Which topics the agent gets stuck on and hands to a person, and where it loses the customer, come straight out of the transcript.
Training data
Approved evaluations turn directly into training data. The agent improves on your own conversations.
On your own server
CALLAII Pro is an Edge deployment. The model is trained on your GPU server and runs there.
The figures here are taken from published research and the source is written under each line. Research measures consumer preference; it does not guarantee the outcome of your operation.
Comparison
Three worlds one table
Traditional call center, generic agentic AI products, and Callmenta + CALLAII. See the three side by side and judge the difference yourself.
Criterion
Traditional call center
Agentic AI product
Callmenta + CALLAII
Call coverage
2-4% sample only
Partial - bound by model context
Every call scored, 100%
Turkish ASR
Manual transcription
Mostly English-first
CALLAII ASR fine-tuned for Turkish
Soft-skill QA
Subjective human grading
Generic LLM, no industry context
Founder-built rubric, multi-dimensional
Personal coaching
1 coach per week / 8 people
Usually absent
A daily micro-coach for every agent
Operational floor
Floor experience, but no AI
Engineers only, far from the floor
Floor experience + the team that built the AI
Data sovereignty
Mostly on-prem
Cloud-only
Edge Local + air-gapped
KPI measurement
Rarely an SLA commitment
Sells a licence, walks away from the outcome
Per-call KPI contract
The Gap
In 30 days, who actually sees how much?
Quality Analyst~400calls / month
20 calls a day × 20 working days. Only 2-4% of the operation.
Trainer / Coach~30people / month
8 one-on-one sessions a week. In a 200-person team, your turn arrives in 7 months.
Autonomous AI Operations100%calls, within hours
Every call is listened to, scored and turned into feedback. Every agent gets their own personal coach .
A human sees 4%.CALLAII hears 100%.
CALLAII Edge · Local
Not only yours, our power too
Local · KVKK · GDPR
CALLAII Edge runs the entire Callmenta platform on your own servers. The panel, call center, CRM, and CALLAII AI stay within your organisation; call recordings, transcripts, and evaluations never leave. It is KVKK and GDPR compliant and auditable for banking, insurance, healthcare, and the public sector. A fully air-gapped installation is also possible.
Data never leaves the organisation - full data sovereignty
16 GB single GPU for small businesses, 48 GB GPU or high-availability cluster for large deployments
Air-gapped (no internet) installation option
KVKK, GDPR and sector-regulatory compliant architecture
Min. hardware16 GB GPU
start with a single workstation
Air-gapped option supported · no internet connection required
CALLAII Pro
A model trained on your own data on your own server
CALLAII Pro scores the responses of human agents and AI agents in your contact center and customer operations against the same quality framework. From approved evaluations you generate training data in one click: ALPACA, ChatML or JSONL. You fine-tune your own model on your real operational data.
Score human and AI agent calls in a single dashboard
For healthcare, automotive, collections, legal, hotels and insurance the panel arrives purpose-built: customer card, workflow and reports ready on day one.
We don't connect to an external AI service. We trained CALLAII ourselves and run it on our own servers; your conversations never go to another company's model.
CALLAII is not an API subscription. We trained the model, and it runs on hardware we manage. Customer data is never used for training.
We wrote the industry flows ourselves
We wrote the flows for legal, hotel, e-commerce, healthcare and field teams ourselves. Sector screens are added on top of your Callmenta package; legal is a standalone package. Everything, including PBX, CRM and messaging integrations, is our own engineering.
Decisions are checked by two layers and a human
Every evaluation passes through both the rule layer and CALLAII. If they disagree, the result is not considered final and goes to human review. Every corrected decision becomes training data for the next version.
We are
not robots.
We see AI as a tool, not as the answer.
Callmenta was built by people who spent 20+ years inside the contact centres of Apple, Turkcell, BP, Dell and Siemens. We learned this work through a headset, not a slide deck: CALLAII was born in the middle of a live operation, not in a lab. We put AI beside the agent, never in their place, because what a customer remembers is not the technology but the person on the other end.
Born in İzmir, working everywhere
Managed customer operations
Skip the hiring, run it on the platform
The Callmenta customer operations platform comes with an optional agent team add-on. Process design, quality assurance, SLA tracking and reporting run inside the platform, and we staff it. Licensing the software on its own and running it with your team works just as well.
No fixed seats, no call quotas; the team is sized to your volume
Grows from a standby agent pool during campaign peaks
Live in 5 to 20 working days, depending on your CRM and phone system
Can be set up for a single channel or a single shift
SLA, NPS and CSAT in real time on a dashboard scoped to you
Headcount comes out of a discovery phase, and agent selection and training sit with us. Shift planning, absence and peak handling run inside the platform too.
Process and quality
Call flows, response standards and escalation rules are built together. Quality scores come from every call rather than a sample.
Technology and integration
Your phone system, CRM and store stay exactly as they are. Connections run through prebuilt connectors; your numbers and carrier do not change.
Reporting
SLA, NPS, CSAT and handle time are visible in real time. The per-agent breakdown, missed opportunities and risk alerts sit on the same screen.
Where the AI sits, where the human sits
On the phone a human agent always speaks with the customer. On written channels a person answers as well during working hours. When no agent is available CALLAII steps in, answers from your own knowledge base and passes the conversation to the right agent the moment the topic exceeds its limits, opening a task for the follow-up. In the background CALLAII analyzes every call, generates coaching for the agent and escalates risky calls to managers.
The new module forecasts next week’s call volume hour by hour, calculates the required staffing using Erlang C, and highlights uncovered hours in the plan. It generates a draft shift schedule, leaving the publishing decision to you.
The Legal Intelligence module we developed for lawyers is now available in our packages. Search across millions of court decisions and legal provisions, draft petitions and contracts, and conduct deep research; every citation is verified against the database.
The new module forecasts next week’s call volume hour by hour, calculates the required staffing using Erlang C, and highlights uncovered hours in the plan. It generates a draft shift schedule, leaving the publishing decision to you.
The Legal Intelligence module we developed for lawyers is now available in our packages. Search across millions of court decisions and legal provisions, draft petitions and contracts, and conduct deep research; every citation is verified against the database.
Join the weekly newsletterCallmenta announcements and our picks from the industry, once a week in your inbox.
You can leave any time with one click. We never share your address.
Your whole call center in one system
PBX integration, customer records, conversation analysis and reporting are not bought separately. Everything is in the plan, on one invoice.
Go
3 users
₺4.900/ month
A small team that works in writing rather than on the phone.
MOST CHOSEN
Connect
5 users
₺14.900/ month
A team that works on the phone and wants to measure its quality.
Suite
15 users
₺37.900/ month
A company that also runs shifts, field teams and proposals.
Enterprise
50 users and above
Tailored
Organisations with sector-specific workflows or data that must stay on their own servers.
Every price on this page is monthly and excludes VAT; VAT is added on top at payment. No commitment, no setup fee. 20% off when you pay 12 months upfront.
Frequently asked questions about Callmenta and CALLAII
What is Callmenta?
Callmenta is an AI call-analysis and customer-operations platform for contact centers, powered by the CALLAII engine that is purpose-trained for Turkish and the other supported languages. Contact center, CRM, field sales and workforce management (WFM) come together in a single architecture.
What exactly does CALLAII do?
CALLAII transcribes call recordings with speech recognition (ASR), scores soft-skill quality (QA), runs sentiment analysis, generates post-call coaching for each agent, and flags risks and opportunities to managers.
Who builds the software and the AI?
Callmenta does. Both the cloud contact center software and the Turkish fine-tuned CALLAII engine come out of our own engineering team; we do not license a third-party model or resell someone else's panel. More than 20 years of hands-on contact center experience is what makes the product understand the floor. For companies that would rather not build a team, the platform also offers an optional agent team add-on.
Where is our data stored, and is it KVKK and GDPR compliant?
Yes. Data is stored in the European Union (EU) region and the process is compliant with KVKK and GDPR. For scenarios where data must never leave your organization, the on-premise CALLAII Edge option is available.
Which languages does CALLAII support?
CALLAII is purpose-trained for Turkish. Besides Turkish, it also works on conversations in English, German, French and Italian. The interface and content are available in these five languages.
How do we get started?
Start by getting in touch with us. When you reach out through the contact form, we review your operation and design solutions tailored to your needs.
An empty call center desk and headset in the morning light
Try it yourself first
14 days free, no card needed. Whether you run a contact center or not, read your customer conversations with CALLAII.
CALLAII live analysis
Callmenta + CALLAII
Healthcare
Patient records, appointments, field visits and ambulance in one system; the history is on screen when a patient calls.
Industry page
Automotive
Vehicles, service appointments and test drives on the calendar; the car’s details are in front of you when the phone rings.
Industry page
Debt collection
Debt file, payment promise and call plan in one place; every promise stays on track.
Industry page
CALLAII Hukuk
Cases, hearings and client meetings together, with Legal AI searching case law and drafting petitions alongside.
Industry page
Hotels
Room type, rate plan and availability in a single calendar; requests from phone and chat land on the same calendar, so double bookings do not happen.
Industry page
Insurance agencies
Policies, endorsements and claim files across fifteen branches in one record; renewals appear on screen before the due date.
Industry page
