Seller information
| Company Name | Callmenta Call Center Technologies Inc. |
|---|---|
| Address | Çınarlı Mah. 1572 Sok. No:33, Konak / İzmir, 35170, Turkey |
| Phone | +90 850 303 59 58 |
| info@callmenta.com | |
| Tax Office and Number | Karşıyaka 1950972804 |
| MERSIS Number | 0195097280400001 |
| Trade Registry Number | 270108 |
| Website address | https://callmenta.com |
1. Parties
This agreement is concluded electronically between the SELLER, whose details are provided below, and the BUYER who purchases the service.
The BUYER is the individual or legal entity declared in the order form. The agreement is concluded when the BUYER confirms this text during the payment step.
2. Subject of the Agreement
The subject of the agreement is the Callmenta software subscription offered through the SELLER's website. The subscription includes access to the modules and user count defined in the selected package for the duration of the subscription.
The content of the packages, user count, and current prices are available on the pricing page of the website. The content and price displayed on the website at the time of order are binding.
3. Nature of the Service
Callmenta is not a physical product but a software service accessed online. There is no shipping, physical delivery, or installation media involved.
The service is used via an internet browser on the BUYER's own device. System requirements include a modern browser and internet connection.
4. Price and Payment
The subscription fee is the amount displayed on the website at the time of order and is in Turkish Lira. Unless stated otherwise, prices do not include VAT; taxes are shown separately during the payment step.
Payment is processed via the iyzico infrastructure using a credit or debit card. Card details are not viewed or stored by the SELLER; the transaction is processed directly on the secure infrastructure of the payment institution.
Subscription renewals continue at the same price for the selected period unless the BUYER cancels. Any price changes are communicated to the BUYER at least thirty days before the renewal date.
5. Delivery and Performance
The service is immediately activated on the BUYER's account after payment confirmation. All modules within the package are made available simultaneously.
There is no other delivery time or delivery location; performance is considered complete once the account is activated.
6. Right of Withdrawal
In accordance with Article 15, paragraph 1, subparagraph (ğ) of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for contracts involving intangible goods that are immediately performed in an electronic environment and delivered to the consumer immediately.
By confirming the immediate activation of the service during the payment step, the BUYER acknowledges awareness of this exception.
The SELLER offers a free trial before purchase; since the product can be tested without payment, no refund is issued after purchase. The BUYER may cancel the subscription at any time; the consequences of cancellation are regulated in Article 8.
7. Free Trial
The SELLER offers a free trial before purchase. No credit card information is required during the trial period, and no automatic charge is made at the end of the trial.
If the trial is not continued, the account is locked; data is retained for thirty days before being deleted.
8. Subscription Cancellation
The SUBSCRIBER may cancel the subscription at any time. Cancellation takes effect at the end of the paid period: the service remains active until the end of the period, then closes and does not renew.
No refund is provided for the paid period; the right to use the service during that period is deemed granted to the SUBSCRIBER. Whether the service is actually used does not change this outcome.
Cancellation requests are submitted via the panel or through written notification to the support address.
9. Data Protection
The SELLER processes the data entered into the system by the SUBSCRIBER solely for the purpose of providing the service. Data is not shared with other customers and is not transferred to third parties for marketing purposes.
Details regarding the processing of personal data can be found on the Privacy Policy page.
10. Service Continuity
The SELLER makes reasonable efforts to ensure uninterrupted service. Planned maintenance work is announced in advance.
Disruptions caused by reasons beyond the SELLER's reasonable control (infrastructure provider failure, cyberattack, force majeure) are not considered a breach of this agreement.
11. Dispute Resolution
Turkish law applies to disputes arising from this agreement.
SUBSCRIBERS acting in the capacity of a consumer may apply to Consumer Arbitration Committees or Consumer Courts within the monetary limits announced by the Ministry of Trade. In other cases, the courts and enforcement offices of Izmir are authorized.
12. Effectiveness
The SUBSCRIBER confirms electronically that they have read and accepted this agreement at the payment step. The agreement is concluded at the moment of confirmation and enters into force between the parties.
A copy of the agreement is sent to the e-mail address provided by the SUBSCRIBER.
The binding language of this text is Turkish. Translations in other languages are for informational purposes only.