Seller information
| Company Name | Callmenta Call Center Technologies Inc. |
|---|---|
| Address | Çınarlı Mah. 1572 Sok. No:33, Konak / İzmir, 35170, Turkey |
| Phone | +90 850 303 59 58 |
| info@callmenta.com | |
| Tax Office and Number | Karşıyaka 1950972804 |
| MERSIS Number | 0195097280400001 |
| Trade Registry Number | 270108 |
| Website address | https://callmenta.com |
How delivery is made
Callmenta is not a physical product. Once payment is confirmed, your package is assigned to your account and your modules are activated.
There is no shipping, delivery address, or delivery time involved. You access the service through your own browser by logging into your panel.
Delivery Fee
Since the service is delivered online, no delivery fee is charged.
Try before you buy
You can open a free trial account before making a payment. We do not request credit card information during the trial, and no automatic charges occur at the end of the trial.
This gives you the opportunity to test the product with your own team before purchasing.
Right of withdrawal
For digital services performed immediately, the right of withdrawal cannot be exercised due to legal regulations (Distance Contracts Regulation Art. 15/1-ğ). This exception applies when you confirm the immediate activation of the service at the payment step.
We apply this exception because you can try the product for free before purchasing.
Refund
No refunds are issued after purchase. You can try the product for free without providing credit card details; the decision to purchase is made after the trial.
If you are not satisfied with your subscription, you can cancel it. The service remains active until the end of the paid period and expires at the end of the term.
Subscription cancellation
You can cancel your subscription at any time. Upon cancellation, the service remains active until the end of the paid period and expires at the end of the term without renewal.
The fee for the paid period is non-refundable, but you retain usage rights for that period. Whether you use the service during that period does not affect the outcome.
What happens to your data
When the subscription ends, your data is stored for thirty days. If you return within this period, you can continue from where you left off.
After thirty days, the data is permanently deleted. You may request an export before deletion.
If you experience issues with the service
First, contact our support team. If there is an outage caused by us that cannot be resolved within a reasonable timeframe, we will extend your subscription by the affected period.
Our support channels can be found on the contact page.
How to submit a cancellation request
You can submit your cancellation request via the panel or by sending it to our support email from your registered email address. Including your company name in the request will expedite the process.
Requests are responded to within five business days at the latest.
The binding language of this text is Turkish. Translations in other languages are for informational purposes only.