Humans up front, behind the scenes CALLAII Assistant
A 24/7 teammate for every agent on your floor. Live nudges during the call, micro-coaching right after, a personal end-of-day report. Your assistant doesn't just answer - it grows the agent, advises the supervisor, and backs every management decision.
Talks like a coach, thinks like an analyst
The Assistant switches roles: call coach for the agent, operations analyst for the manager. Here are two real dialogues straight from the floor.
Post-call coaching
Operations analysis
The conversation above is a representative example, not real customer data.
Screens: CALLAII at work
Screenshots from the real panel with sample company data. No customer data is shown.
Click a step or keep scrolling; the screen changes as you go.
CALLAII assistant screen
A manager or agent types the question; CALLAII answers from the company's call, quality and performance data. You pick the module in the question box: KPI diagnosis, coaching planner, campaign design, operations archive and more; the data range is set in the same place.
Call analysis
Every call is transcribed, topic and customer reaction are tagged, quality is scored; weak points become coaching notes. Analysis has no quota.
CALLAII Executive
A workspace for management: role-play simulator, KPI diagnosis engine, executive correspondence, academy roadmap, strategy assistant and campaign design.
Three roles, one assistant
The same CALLAII becomes a different specialist for whichever role it's talking to: a coach for the agent, an advisor for the supervisor, a strategic partner for leadership.
For the Agent
- Instant quality and compliance analysis post-call
- 30-second feedback summary after the call
- Personal weak-spot detection + mini-quiz
- Today's goals screen
- Personal end-of-day report
For the Supervisor
- Team risk map and anomaly alerts
- Automated coaching-plan suggestions
- Evaluation-objection resolution assistant
- Shift optimisation suggestions
- Prioritisation of training needs
For Management
- Strategic report commentary (correlation + causality)
- Customer-churn risk prediction
- Operational trend and seasonal anomaly detection
- KPI commitment tracking
- AI Voice Agent vs. human agent comparison
Not just an assistant, a true teammate
Trained on the floor it works on
Not an off-the-shelf open-source assistant. Distilled from very large base models, then fine-tuned for the Turkish contact center floor on our founding team's years of academic research, industry papers and real call recordings.
In seconds, not days
Every call is turned into text, meaning and a score in seconds. High-risk calls are flagged to the manager instantly - feedback lands in minutes, not days.
KVKK + GDPR compliant
Raw recordings and the model belong to the customer organisation. Every Assistant suggestion is written to an audit log - who, when and on what reasoning, fully traceable.
When the day ends, the written channels stay covered
The after-hours assistant is a separate add-on that answers written messages outside working hours. It answers from your own knowledge base and hands over to your team in the morning what it could not solve. It does not work on the phone.
Add-on · 4,900 ₺ a monthHow it works
-
You set the working hours
You define the days and hours, the holidays and the exceptions per channel yourself. During working hours the assistant does not step in.
-
It introduces itself
In its first sentence it says that it is an assistant and that the team is off. It does not act like a person.
-
It answers from your knowledge base
It speaks only from the content you have uploaded. On anything it does not know it makes nothing up and records the question instead.
-
It hands over in the morning
The conversations that piled up overnight land in the inbox with a summary. Who asked what, what was answered and what is still waiting are all visible.
Channels it works on
- Website chat
- WhatsApp Business
- Instagram messages
- Requests opened by email
WhatsApp and Instagram are connected through their own add-ons. The after-hours assistant works only on the channels that are connected.
Its limits
- It does not answer phone calls
- It does not write in place of the agent during working hours
- It does not pretend to be human
- It never refuses a request to reach a person
- It does not send email without your approval
- It makes no promises about prices, discounts or commitments
It is added on top of your plan and removed in any month you choose. In busy months, extra assistant messages are added in packs of 5,000 for 1,200 ₺.
See pricingThree products, one ecosystem
CALLAII Edge
Run CALLAII on your own servers. Call recordings never leave the organisation. ~12 ms inference, starts at 16 GB GPU. KVKK / GDPR / DSGVO compliant.
Explore CALLAII Edge → PRO · YOUR OWN MODELCALLAII Pro
Score human and AI voice agent responses in one framework. Export approved evaluations as ALPACA, ChatML or JSONL in a click, then fine-tune your own model.
See CALLAII Pro →Frequently asked questions about CALLAII Assistant
What is CALLAII Assistant?
CALLAII Assistant is an always-on AI coach that produces automatic post-call coaching for every agent and surfaces risks and opportunities to the supervisor.
How does it generate coaching?
It transcribes the call with speech recognition (ASR), evaluates it against soft-skill quality (QA) criteria, and delivers concrete, call-specific feedback to the agent.
Which calls are evaluated?
All the calls you want are evaluated. You decide the scope entirely.
What do managers and supervisors see?
A summary of which calls carry risk, which agent needs to improve in which area, and the standout opportunities.
Is it KVKK compliant?
Yes, it is KVKK and GDPR compliant and data is stored in the European Union region. For organizations that need data to stay in house, the on-premise CALLAII Edge option is available.
Not just an assistant, a true teammate
Post-call coaching for every agent, an advisor for the supervisor, a strategic partner for management. A 17-module, role-based AI assistant.