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Instagram
Messaging
ACTIVE
Instagram DMs flow into the panel, and agents respond from the same interface
Instagram integration works via Meta Graph.
Direct messages sent to the business account appear in the live support inbox, and agents respond from the panel. The customer doesn't need to switch to a separate app; all channels are unified on a single screen.
Connects with one tap
No keys or app IDs to enter. You pick your account on the My Channels screen, the Meta window opens and the connection is made the moment you grant permission.
What you can do
- Incoming Instagram messages appear in live support
- Agent responds from the panel
- Company-level isolation
Good to know
- Requires business account and page connection on the Meta side
- Text messages are supported
From the same category
Facebook Messenger
Page messages arrive in the panel, and agents respond from the same place
Detail →WhatsApp Business
Customer messages arrive in the live support inbox, and agents respond through the same channel
Detail →Webhook (General)
General-purpose connection for systems without a pre-built connector
Detail →