WhatsApp Business

Messaging

ACTIVE

Customer messages arrive in the live support inbox, and agents respond through the same channel

The WhatsApp Business connection operates via WhatsApp Cloud API.

Messages sent by the customer appear in the live support inbox and are visible only to that company's agents. The agent's reply is sent to the customer from the same number. The conversation history is linked to the customer profile.

If no connection is established, the system waits silently; messages are never sent to the wrong company.

Connects with one tap

No keys or app IDs to enter. You pick your account on the My Channels screen, the Meta window opens and the connection is made the moment you grant permission.

My Channels screen: WhatsApp, Facebook and Instagram cards with the Connected via Meta badge

What you can do

Inbound WhatsApp messages routed to live support
Agent replies via the dashboard
Company-level isolation
Conversation linked to the customer profile

Good to know

Requires a WhatsApp Business account and verified number on the Meta side
Text messages are supported

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