Facebook Messenger

Messaging

ACTIVE

Page messages arrive in the panel, and agents respond from the same place

Facebook Messenger connection works via Meta Graph.

Messages sent to the business page appear in the live support inbox, and agents respond from the panel. It shares the same inbox as WhatsApp and Instagram

Connects with one tap

No keys or app IDs to enter. You pick your account on the My Channels screen, the Meta window opens and the connection is made the moment you grant permission.

My Channels screen: WhatsApp, Facebook and Instagram cards with the Connected via Meta badge

What you can do

Incoming Messenger messages appear in live support
Agent responds from the panel
Company-level isolation

Good to know

Requires page and app connection on the Meta side
Text messages are supported

From the same category

Webhook (General)

General-purpose connection for systems without a pre-built connector

Detail →

WhatsApp Business

Customer messages arrive in the live support inbox, and agents respond through the same channel

Detail →

Instagram

Instagram DMs flow into the panel, and agents respond from the same interface

Detail →