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Zendesk
SupportZendesk end-user records are synced bi-directionally with Callmenta customers
The Zendesk connection syncs contact records in both directions.
End users in Zendesk are pulled into Callmenta, while customers created or updated in Callmenta are written to Zendesk. In case of conflicts, the winning side is determined by the connection settings, and every run is logged in the sync log.
For setup, obtain an API token from Zendesk Admin Center → Apps and integrations → Zendesk API.
What you can do
- Pull Zendesk end users into Callmenta
- Write Callmenta customers to Zendesk
- Conflict rule and external ID mapping
- Sync log for each run
Good to know
- Synchronization covers contact records; ticket objects are not transferred
- API token is tied to the admin account