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ACTIVE
Freshdesk
SupportFreshdesk contact records sync bi-directionally with Callmenta customers
Freshdesk connection syncs contact records both ways.
Contacts in Freshdesk are pulled to Callmenta, while customers created or updated in Callmenta are written to Freshdesk. Every run is logged in the sync log.
For setup, retrieve the API key from Freshdesk profile settings.
What you can do
- Pull Freshdesk contacts to Callmenta
- Write Callmenta customers to Freshdesk
- Conflict rule and external ID mapping
- Sync log for each run
Good to know
- Sync covers contact records; ticket objects are not transferred
- Freshdesk requires name and email or phone for new contacts
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