Callmenta Live Support
Live SupportIntegrates into your website and mobile app with a single code snippet; works seamlessly with CALLAII and responds using your custom-trained knowledge base
Callmenta Live Support consolidates all customer touchpoints into a single layer.
You add a single code snippet to your website, and the chat widget goes live. If you have a mobile app, the same support layer opens within the app—no separate setup required.
When a visitor writes, CALLAII takes over and generates responses solely from your knowledge base. It is trained on your own documents, product information, and processes; data from other companies never mixes in. If a question cannot be answered from the knowledge base, it does not hallucinate—it transfers to an agent.
Agents can join the conversation at any time, share files, and leave notes when closing the chat. Once the conversation ends, a satisfaction survey is sent, and the entire interaction undergoes call analysis.
What you can do
- Single code snippet for website integration
- Same support layer within the mobile app
- Automated responses integrated with CALLAII
- Answers from your company-specific knowledge base (tenant-isolated)
- Does not hallucinate if no answer exists; transfers to agent
- Agent takeover, file sharing, typing indicator
- Post-conversation satisfaction survey and analysis
- Unified inbox for WhatsApp, Instagram, and Messenger
Good to know
- The quality of automated responses depends on the scope of the knowledge base you upload
- For mobile use, a web view must open within your app
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