NetGSM Netsantral
PBXInitiate calls, transfer, end calls, queue monitoring, and call recording from the panel. Web phone supported.
NetGSM Netsantral is the longest-running PBX connection used by Callmenta and covers the entire call management process.
Agents can initiate calls by clicking a number on the panel, transfer the call to another extension, put it on hold, or end it. For incoming calls, the customer card opens on the screen. Call recordings can be listened to within the call record and copied to permanent archive.
Queue statistics, agent availability, and extension busy status are displayed in real time.
What you can do
- Click-to-call and customer card on incoming calls
- Blind and consulted transfer
- End call, hold, mute
- Live queue statistics and agent status
- Listen to call recordings and permanent archiving
- Web phone (WebRTC) support
Good to know
- For web phone, the extension must be enabled for WebRTC on the NetGSM side.
From the same category
Verimor Bulutsantralim
Click-to-call, transfer, end call, mute, and call recording. Incoming calls appear instantly on the panel
Detail →Bulutfon
Click-to-call, call history, voice recording, and call notifications
Detail →NetGSM New (Netsipp)
Click-to-call, queues, call control, agent status synchronization, and a 9-module REST API (CRM/Tickets/Contacts/QuickReplies/Projects). WSS and NetSapiens are optional for the web phone.
Detail →