Outsourced call center, software and AI are ours
If you want to run customer service without building your own team, our agent team handles your calls on your behalf. The team works on our in-house cloud call center software; CALLAII analyzes every call, and you monitor everything in real time from your own dashboard. Your number and carrier stay the same.
Questions to ask when choosing an outsourced call center
Bringing in an external team should not mean letting go of your business. Before making a decision, get clear answers to these five questions; our answers are below.
How many calls are being monitored?
All of them. CALLAII scores every call against your quality criteria and writes the rationale for each score. No sampling is done.
When do I see the report?
Instantly. SLA, wait time, resolution time, and agent scorecards flow live in your own dashboard — no waiting for an end-of-month spreadsheet.
Who owns the numbers and recordings?
It's already with you. Your existing PBX connects via ready PBX connection; your number and operator remain unchanged. Call recordings and customer history are stored in your account.
Who is speaking on the phone?
Always a human. CALLAII never talks to customers on the phone; it only handles written channels when an agent is unavailable and hands the conversation over to an agent.
What happens if we build our own team later?
You drop the agent team add-on; the software stays. Your own agents start working in the same dashboard, and past recordings and reports remain in place.
The infrastructure the team runs on
Our agent team works on a platform we developed ourselves, with eight modules and CALLAII AI. You see the same dashboard.
CALLAII AI
Our own engine fine-tuned for Turkish. It analyzes the entire call, generates coaching for agents, and alerts managers to risky calls.
CALLAII product family →Cloud call center
Your existing PBX connects via ready PBX connection; your number and operator remain unchanged. Agents speak through the browser, and every call is logged in the customer record.
Call center software →Operations in a single panel
Call center, CRM, live support, field sales, shift management, and reporting in the same system. One subscription instead of three separate software solutions.
Operations Platform →Why City Isn't a Barrier
Operations Run on the Cloud
Calls, correspondence, and reporting flow through the cloud. What matters is not where your team sits, but how quickly and accurately calls are handled.
Your Number and Operator Stay the Same
Your existing PBX connects via ready PBX connection. It is deployed without changing cities, without number porting, and without your customer noticing any difference.
Setup Is Done Online
Call flows, response standards, and escalation rules are set up via screen sharing. For institutions requiring on-site meetings, our doors are open in Izmir.
Model Trained for Turkish
CALLAII is trained specifically for Turkish. It works with real calls featuring regional accents, fast speech, and background noise.
Scope
- Agent team: built to your response standards, with shift and quality control built into the platform
- Call center software and cloud PBX: your existing number and carrier stay unchanged
- Omnichannel support: phone, email, live chat, WhatsApp, Instagram, Messenger
- CRM and field sales: customer card, task, quote, and field visit in one dashboard
- CALLAII call analysis: every call is scored, coaching is generated for the agent, and risks are flagged to the manager
- Shift and workforce management: scheduling, absence, peak load, and break tracking
Headquarters
Çınarlı Mah. 1572 Sok. No:33, Konak, Izmir
Open by appointment for organizations wishing to meet in person and see the team.
Working Hours
Weekdays 09.00 - 18.00. Customer operations run outside these hours according to the agreed service level.
View by Your City
There are separate pages for the provinces listed below. We also work in provinces not listed; operations are set up the same way.
Istanbul
In a city dense with e-commerce, finance, insurance, and retail, call volume doubles during campaign periods....
Istanbul call center software →Ankara
In operations heavily focused on corporate sales and dealer network management, call volume is low while the v...
Ankara call center software →Izmir
Our headquarters are in Konak. Implementation with local institutions is discussed face-to-face: when call flo...
Izmir call center software →Bursa
In operations where the manufacturing and automotive supply chain is intense, customer service often means tec...
Bursa call center software →Antalya
The seasonal curve in tourism and hospitality is steep: volume increases several times in summer months and dr...
Antalya call center software →Kocaeli
In operations focused on industry and logistics, the customer is often another company. Recording, committing...
Kocaeli call center software →Adana
Order and collection conversations stand out in agriculture, food, and regional distribution lines. Tone contr...
Adana call center software →Konya
In operations focused on production and exports, customer service is intertwined with order tracking, sampling...
Konya call center software →FAQ
Outsourced call center or our own team?
If volume is irregular, you need after-hours or seasonal coverage, an outsourced team is less burdensome. If product knowledge is very deep and volume is steady, your own team may make more sense. Either way, the software is the same; so the decision can be changed later.
How is pricing determined?
Software package pricing is listed on the pricing page. The scope of the agent team add-on is determined by a preliminary analysis; there is no fixed seat requirement.
You don't have an office in my city — how is the service delivered?
Operations run through the platform. Your calls are routed to the team via the cloud PBX, and reporting flows in real time through your dedicated dashboard. Our only office is in İzmir Konak, but the service has no city dependency.
Do you work with organizations from every province in Turkey?
Yes. There is no city restriction, and we also work with organizations abroad. However, for jobs that require on-site visits or local service, distance becomes a factor we discuss during the consultation.
We are a small team. Is this suitable for us too?
Yes. There is no fixed-seat requirement; needs are determined through a preliminary analysis. It can also be set up for a single channel or just an evening shift.
How long does it take to start the service?
5 to 20 business days, depending on your existing CRM and PBX setup. Call flows, reporting, and CALLAII configuration are calibrated together.
Do the agents work in our office?
In the standard setup, the team works through the platform; the dashboard, quality process, and reporting all stay in one place. If you need a structure where agents work in your own office, we define the scope together during the consultation.
