Konya call center software
Our agent team works on a platform we developed ourselves, with eight modules and CALLAII AI. You see the same dashboard.
In operations focused on production and exports, customer service is intertwined with order tracking, sampling, and the quotation process. Keeping calls and quotes in separate systems causes the most losses here.
Since quotes, tasks, and customer cards reside in the same panel, the transition from call to quote, and from quote to order tracking, happens without switching systems.
How we work from here
- Your existing PBX connects via ready PBX connection; your number and operator remain unchanged.
- Agents communicate via browser; calls, chats, and customer records stay in the same panel.
- CALLAII analyzes all calls, generates coaching, and alerts managers to risky calls.
- SLA, NPS, CSAT, and resolution time are monitored in real-time via a custom panel.
- Setup and training are conducted online; on-site meetings are welcome in Izmir.
- For organizations that don't want to build a team, an agent team add-on is also available.
Our headquarters are in Konak, Izmir. Since the software runs in the cloud, your organization's location doesn't matter.
Scope
Agent team: built to your response standards, with shift and quality control built into the platform
Call center software and cloud PBX: your existing number and carrier stay unchanged
Omnichannel support: phone, email, live chat, WhatsApp, Instagram, Messenger
CRM and field sales: customer card, task, quote, and field visit in one dashboard
CALLAII call analysis: every call is scored, coaching is generated for the agent, and risks are flagged to the manager
Shift and workforce management: scheduling, absence, peak load, and break tracking
What’s changing in Konya operations
The sales cycle in the export line is long: sample, price, revision, order. The source of loss in this cycle is often a forgotten follow-up call. Since the quote and conversation are on the same card, you can see which quote is waiting at which stage on the panel, and overdue follow-ups are assigned to the manager. If there is a language difference in correspondence with foreign customers, the panel and communication interfaces work in five languages.
We work the same way with production operations along the Ankara and Karaman route.
FAQ for Konya
Is the quotation process also managed within the system?
Yes. Quote preparation, revision, and approval are all in the same panel; the quote is linked to the customer card. Since the call record and quote are side by side, the price discussed is visible on the screen when the customer calls.
Does the system remind you of follow-up calls?
Yes. A follow-up promise made during the call becomes a task and is assigned to the responsible person when the due date arrives. Overdue follow-ups are collected in a separate list; the manager does not need to request a report to see what is pending.
Can we also manage correspondence with foreign customers from here?
Yes, you can. Email and communication channels are consolidated in the same panel, the language of incoming messages is detected, and responses are drafted in that language. The panel interface works in Turkish, English, German, French, and Italian.
