Ankara call center software
Our agent team works on a platform we developed ourselves, with eight modules and CALLAII AI. You see the same dashboard.
In operations heavily focused on corporate sales and dealer network management, call volume is low while the value per call is high. On such lines, quality assurance is not left to sampling; CALLAII scores every single call.
In operations dominated by phone and email, call recording, commitment tracking, and callback discipline take center stage. Whether promises are kept is determined through call analysis.
How we work from here
- Your existing PBX connects via ready PBX connection; your number and operator remain unchanged.
- Agents communicate via browser; calls, chats, and customer records stay in the same panel.
- CALLAII analyzes all calls, generates coaching, and alerts managers to risky calls.
- SLA, NPS, CSAT, and resolution time are monitored in real-time via a custom panel.
- Setup and training are conducted online; on-site meetings are welcome in Izmir.
- For organizations that don't want to build a team, an agent team add-on is also available.
Our headquarters are in Konak, Izmir. Since the software runs in the cloud, your organization's location doesn't matter.
Scope
Agent team: built to your response standards, with shift and quality control built into the platform
Call center software and cloud PBX: your existing number and carrier stay unchanged
Omnichannel support: phone, email, live chat, WhatsApp, Instagram, Messenger
CRM and field sales: customer card, task, quote, and field visit in one dashboard
CALLAII call analysis: every call is scored, coaching is generated for the agent, and risks are flagged to the manager
Shift and workforce management: scheduling, absence, peak load, and break tracking
What’s changing in Ankara operations
In a small number of high-value interactions, a single missed commitment can cost a year’s worth of business. Therefore, measurement here focuses not on 'how many calls we handled' but on 'what did we promise, and did we keep it?' CALLAII extracts commitments and callback promises directly from the call itself, alerting managers when deadlines pass. In conversations with technical buyers, the correct use of terminology can also be included in quality metrics.
For operations selling to production lines in Konya and its surroundings, managing both cities with the same team proves effective.
FAQ for Ankara
We receive few calls daily; is this measurement excessive for us?
On the contrary, low call volume makes measurement more valuable. Reviewing a few hundred monthly interactions manually is costly for human auditors; CALLAII scores them all and provides individual justifications. In low-volume environments, the value of a single call is high, meaning the cost of a missed opportunity is also significant.
Can conversations with our dealer network also be tracked?
Yes, they can. Dealer, supplier, and corporate client lines operate with separate record types; conversations, tasks, and quotes reside on the same card. The answer to 'who promised what' is visible on the dashboard, not lost in personal notebooks.
We want to ensure our records never leave the company; is this possible?
Yes. CALLAII Edge runs analysis on your own server, even without an internet connection. Audio and transcripts never leave your premises.
