Izmir call center software
Our agent team works on a platform we developed ourselves, with eight modules and CALLAII AI. You see the same dashboard.
Our headquarters are in Konak. Implementation with local institutions is discussed face-to-face: when call flows, response standards, and escalation rules are set up in the same room, the first week sees a noticeable acceleration.
Our doors are open for institutions wanting to see the team, dashboards, and quality processes on-site. For jobs requiring field visits and on-site service, we can mobilize the same day in Izmir and its surroundings.
How we work from here
- Your existing PBX connects via ready PBX connection; your number and operator remain unchanged.
- Agents communicate via browser; calls, chats, and customer records stay in the same panel.
- CALLAII analyzes all calls, generates coaching, and alerts managers to risky calls.
- SLA, NPS, CSAT, and resolution time are monitored in real-time via a custom panel.
- Setup and training are conducted online; on-site meetings are welcome in Izmir.
- For organizations that don't want to build a team, an agent team add-on is also available.
Our headquarters are in Konak, Izmir. Since the software runs in the cloud, your organization's location doesn't matter.
Scope
Agent team: built to your response standards, with shift and quality control built into the platform
Call center software and cloud PBX: your existing number and carrier stay unchanged
Omnichannel support: phone, email, live chat, WhatsApp, Instagram, Messenger
CRM and field sales: customer card, task, quote, and field visit in one dashboard
CALLAII call analysis: every call is scored, coaching is generated for the agent, and risks are flagged to the manager
Shift and workforce management: scheduling, absence, peak load, and break tracking
What’s changing in Izmir operations
In a city where export, food, and tourism lines coexist, a single operational template is insufficient: the export line is correspondence and quote-heavy, the tourism line is seasonal and multilingual, and food distribution focuses on order and delivery tracking. All three are configured with separate flows on the same dashboard. Accurate speech recognition is crucial for the fast, blended speech of the Aegean dialect; the engine is trained on such real recordings.
We work similarly with institutions along the Manisa, Aydın, and Denizli line; distance for on-site meetings is negotiable.
FAQ for Izmir
Can we visit your office to see the team?
You can. At our headquarters in Çınarlı Neighborhood, we demonstrate the dashboards, quality processes, and operations on-site by appointment. Since the team works in shifts, it is best to schedule a day and time in advance.
Do you perform on-site implementation?
In Izmir, we perform on-site implementation at the client’s premises: call flows, response standards, and escalation rules are set up at the same table. In other cities, the same process runs online; the only difference is the speed gained by being in the same room during the first week.
We have a field team; can we manage appointments through this system as well?
You can. The field team module operates on the same dashboard as the call center; an appointment taken over the phone converts into a field task in a single step, with the technician’s location and work order displayed on the same screen.
