Antalya call center software
Our agent team works on a platform we developed ourselves, with eight modules and CALLAII AI. You see the same dashboard.
The seasonal curve in tourism and hospitality is steep: volume increases several times in summer months and drops in winter. Since you don't purchase fixed seats, the team is set up according to the season, and you don't pay for idle capacity in the off-season.
Multilingual response is required in operations with foreign guest traffic. The panel and correspondence interfaces work in five languages, and call analysis is not tied to a single language.
How we work from here
- Your existing PBX connects via ready PBX connection; your number and operator remain unchanged.
- Agents communicate via browser; calls, chats, and customer records stay in the same panel.
- CALLAII analyzes all calls, generates coaching, and alerts managers to risky calls.
- SLA, NPS, CSAT, and resolution time are monitored in real-time via a custom panel.
- Setup and training are conducted online; on-site meetings are welcome in Izmir.
- For organizations that don't want to build a team, an agent team add-on is also available.
Our headquarters are in Konak, Izmir. Since the software runs in the cloud, your organization's location doesn't matter.
Scope
Agent team: built to your response standards, with shift and quality control built into the platform
Call center software and cloud PBX: your existing number and carrier stay unchanged
Omnichannel support: phone, email, live chat, WhatsApp, Instagram, Messenger
CRM and field sales: customer card, task, quote, and field visit in one dashboard
CALLAII call analysis: every call is scored, coaching is generated for the agent, and risks are flagged to the manager
Shift and workforce management: scheduling, absence, peak load, and break tracking
What’s changing in Antalya operations
A seasonal operation has two distinct challenges: rapidly scaling the team in summer and avoiding carrying costs in winter. Since you don't purchase seats, both cease to be planning issues. The second challenge is training: the seasonal team is renewed every year and relearns institutional knowledge from scratch. Because the knowledge base and response templates reside in the panel, new agents find the correct answer from day one, and CALLAII scores the first week's calls to show where gaps remain.
The same seasonal setup applies to accommodation operations in Muğla and its surroundings.
FAQ for Antalya
Can we get service only during the season?
Yes, you can. The team is set up according to the season calendar and scales down when the season ends. The software side remains open year-round so that customer records, past interactions, and reports are not lost; the next season starts with the same information.
Can foreign guests be responded to in their own languages?
The panel and correspondence interfaces work in Turkish, English, German, French, and Italian. In correspondence channels, the language of the incoming message is detected, and the response is constructed in that language; call analysis is also not tied to a single language.
Can it connect to our reservation system?
Systems not included in the ready-made connector list are connected via a general webhook: when a guest calls, reservation details are logged into the customer card. We determine the scope of the integration together during the consultation, as reservation systems vary significantly.
