Callmenta keeps evolving

Daily plan, location and weather alerts for field teams New feature

• When an address is entered in field tasks, the location is converted to coordinates in the background. It drops on the correct point on the map, and distance calculations are based on the actual location.
• A Daily Plan has been added to the field tasks screen. When you select a field agent and a date, the visits for that day are sorted by the shortest route, showing how many kilometers are saved. The sorting is a suggestion and does not automatically change appointment times.
• A weather alert for the day appears on the same screen. If precipitation or strong winds are expected, the planner can see this before the visit.
• Tasks without coordinates do not enter the sorting and are listed separately on the screen, so incomplete addresses are not overlooked.

More secure and accurate results in CALLAII internet search Enhancement

• When CALLAII performs an internet search, it now aggregates results from multiple search engines simultaneously and prioritizes links that are recommended by more than one engine. This ensures the assistant's information is not dependent on a single source.
• Strict filtering is active for adult content and harmful results. In corporate use, off-topic content is prevented from mixing into the results.
• Search sources that cannot provide answers have been disabled; search time is reduced, and the likelihood of returning empty results is minimized.

Health CRM Revitalized New feature

• We have completely redesigned the module we built for healthcare organizations. Now, it doesn’t just store patient records—you can manage the entire patient journey from initial contact to treatment completion in a single place.
• Tailored to Your Organization
• Designed specifically for hospitals, medical centers, polyclinics, dental clinics, private practices, and home healthcare services. When you select your organization type, screens, field names, and default appointment durations adapt accordingly. In a dental clinic, "doctor" becomes "dentist" and "examination" becomes "session"; in home healthcare, the care plan screen appears.
• Patient Card Now Shows Everything
• On a single screen, the patient’s appointments, examination records, treatment plans, payments, home care plans, call history, and completed forms flow chronologically. Sensitive information such as ID numbers and medical history is masked, accessible only to authorized roles.
• Appointment Calendar and Conflict Protection
• A day and week view calendar has been introduced. You can define doctors' working hours, and the system automatically suggests available slots. Double-booking for the same doctor is prevented, and appointments cannot be scheduled outside working hours. All statuses—arrived, in examination, completed, no-show—are recorded along with their history.
• Treatment Plan and Collection
• You can plan treatments item by item. In dental clinics, items can be linked to tooth numbers. The plan total is automatically calculated from the items, and discounts can be applied. Installment plans can be created with a single click, with any cent difference carried over to the last installment. Overdue collections are automatically flagged.
• Home Healthcare Services
• You can open a care plan, specify visit frequency, and the system automatically schedules future visits. Since visits are created as field team tasks, they function with routing, maps, and mobile tracking. A second visit cannot be created for the same day.
• Analytics and Data Quality
• Patient funnel, new patient trends, appointment density, no-show and cancellation rates, doctor performance, occupancy rate, treatment acceptance rate, and collection graphs are all on a single page. The data quality screen flags missing fields, records without KVKK consent, and duplicate patients created with the same phone number; duplicate records can be merged with approval.
• Patient Score
• Every patient is assigned a loyalty score based on data completeness, journey stage, appointment compliance, recency of last visit, treatment value, engagement, and satisfaction. The score is shown with a breakdown of why it was calculated that way.
• The module can be enabled or disabled per company; in a disabled company, no healthcare screens are visible. Each company’s data is kept completely separate.
• Ready-Made Forms by Organization Type
• We have prepared separate form structures for dental clinics, polyclinics, hospitals, and home healthcare services. When you select your organization type, appropriate templates appear, can be set up with a single click, and can be customized afterward.
• Dental anamnesis and post-treatment follow-up forms for dental clinics; pre-assessment and appointment confirmation forms for polyclinics; patient admission and triage forms plus pre-admission preparation forms for hospitals; pre-visit assessment and visit summary forms for home healthcare. Private practices and medical centers inherit the closest templates.
• Forms Are No Longer Limited
• Previously, only one form per organization could be kept. Now you can define as many forms as you like and categorize each as anamnesis, triage, follow-up, etc. You can also select which one opens on the call screen.
• Forms Can Be Filled From the Patient Card
• There’s no need to wait for a call to fill out a form. You can open and complete forms directly from the patient card or appointment, and the completed form appears on the patient’s timeline. Even if the form is modified later, the old record remains readable with its original questions.
• Follow-Up Tracking
• Patients who were given a follow-up date during an examination but haven’t made an appointment, along with patients who haven’t visited in a long time, are gathered on a separate screen. You can schedule appointments with a single click. Calls and messages are sent manually; there is no automated sending.
• Custom Patient Fields by Organization
• You could add your own fields to patient records; these fields now appear in both the patient form and the patient card.
• Healthcare Field Separated from Sales Field
• Home care visits no longer appear in the same list as sales and technical service tasks. The healthcare team sees only patient visits, and the sales team sees only their own tasks. When you assign personnel to the healthcare team, only healthcare visits appear on their panel. Patient address and care information never appear on the sales team’s screen.
• Healthcare Field Screen
• Visit list, status dashboard, map, and team management have been introduced. You can assign visits to personnel or teams and advance their status with a single click. Open visits appear on the map with their locations; the map library is hosted on our own server, so no data is sent externally.
• Ambulance and Patient Transport
• A dispatch system has been added for organizations providing ambulance services. You can define vehicles with their license plate, type, station, inspection date, and crew. When you open a case, a vehicle is assigned, and every step from request received to case completed is marked. The time for each step is automatically recorded; response time, on-scene time, and transport time are calculated from these timestamps.
• The dispatch dashboard shows open cases and vehicle status on a single screen. A second case cannot be assigned to a vehicle on duty, and when a case is closed, the vehicle automatically returns to available status. Target response times are defined for red, yellow, and green priorities; cases are flagged when the target is exceeded. The analytics screen shows average times and target achievement rates.
• Cases can also be opened for emergency reports without a patient record; patient name and age are entered manually.
• Each Module Opens Independently
• Health CRM, Health Field, and Ambulance are independent modules. You don’t need to open an ambulance module for a dental clinic, and you don’t need to open a treatment plan for an ambulance company. If a module is not enabled for a company, its menu and screens are never visible.

Display improvements on laptops, tablets, and phones Enhancement

• The panel and website have been measured and refined end-to-end across 13-inch and 15-inch laptops, tablets, and phones.
• What's changed:
• On 13-inch and 15-inch laptops, the top bar has been slimmed down and margins shortened. This leaves more room for content on screen; lists and tables now display more rows at a single glance.
• Horizontal scrolling on narrow screens has been eliminated. Wide tables now scroll within their own container instead of breaking the page layout, while small tables with few columns no longer scroll unnecessarily.
• On tablets and phones, buttons, tabs, page numbers, and checkboxes have been resized for comfortable finger use. This is determined by touch usability rather than screen width; so even on large tablets, touch targets remain easy to tap.
• Links in the footer of the site are now easier to tap on phones, and small text that was hard to read has been enlarged.
• The login screen used to overflow horizontally on very narrow phones; this has been fixed.
• The display on large screens remains unchanged.

Color-blind friendly view New feature

• A new option has been added to the view settings in the top menu: Color-blind friendly.
• When enabled, the interface switches to a palette where status colors are easier to distinguish, and icons are added to status badges; even if the success, error, warning, and info colors are not visible, they remain understandable. In charts, series are distinguished by both color and pattern.
• The option works independently of theme selection, is compatible with all sixteen themes, and is saved to your account. The distinction between success and error, which is the most challenging part of red-green color blindness, has increased sixfold in measurements.

Email correspondence in customer profile Enhancement

• Email correspondence with the customer is now visible in the unified history on the customer profile.
• Responses from the customer are logged both in the support ticket and listed as Email in the customer profile.
• Promotional emails sent manually from the panel are also logged in the same flow.
• You can filter to view only emails in the flow using the type filter.

Automation rules New feature

• You can turn repetitive tasks into rules. They are managed via the Automation button in the customer list.
• You select when it runs: when a customer is created, when the stage changes, when the lead score is updated, when a specific number of days have passed without contact, or when a call is completed.
• You can set conditions: stage, temperature, source, score range, days without contact, opportunity value, or when a specific field is empty.
• When the rule runs, it can add a tag, change the stage and temperature, assign an owner, create a task, or add a note.
• Each rule has an option to "run once per customer."
• It is recorded which rule did what to which customer.
• There is no action to send an email; emails are always sent manually with confirmation.

Lead Scoring New feature

• Each customer is assigned a priority score between 0-100. This allows the team to see at a glance who to call first from the list.
• The score is derived from seven factors: data completeness, stage, engagement intensity, recency of last contact, opportunity value, warmth, and call sentiment.
• Both the total score and the breakdown by factor are visible on the customer card.
• Scores are recalculated every night.
• High, medium, and low thresholds are configurable.

Private Messaging with CALLAII New feature

• You can now chat privately with CALLAII. This channel is exclusively for CALLAII; employees do not message each other through here.
• Administrators cannot read these conversations. Only messages flagged by automated moderation for profanity, threats, or harassment are reported to management; even then, your name is not shown—only your unique code. If a message is flagged, it will be clearly indicated below the bubble.
• CALLAII does not learn anything from flagged messages.

External Application Integrations New feature

• CRM can now exchange data with external applications. You can establish connections via the Integrations button in the customer list.
• What's included
• Generic Webhook: works out of the box without requiring an account. Your external system sends customers to the provided address, and changes on your end are written externally with a signature. Compatible with tools like Zapier.
• HubSpot, Salesforce, and Google Contacts connections are ready; they start working once you enter the relevant account credentials.
• You can choose the sync direction for each connection: inbound only, outbound only, or bidirectional.
• When a record changes on both sides, you decide which one wins: the last modified, Callmenta, or the external system.
• If field names differ in the external system, you can define them via the mapping table.
• Incoming records are matched with phone and email normalization; duplicate records for the same person are not created.
• Every sync run is logged: number of records received, new records, updated records, and errors.
• Connection credentials are encrypted and masked on screen.
• Integration settings are only accessible to administrator accounts.

Team Portal Consolidated Under One Roof New feature

• The Team Portal now consists of four tabs: Feed, Channels, People, and My Profile. The social feed and employee profiles, which were previously on separate pages, have been integrated into the same structure, allowing one-click navigation between them.
• Chat, meetings, academy, and guide links have been gathered under the Resources tab, simplifying the feed page. The old social feed address now automatically redirects to the new feed.

Data Quality and Export New feature

• A data quality screen and export functionality have been added to the CRM. These can be accessed via the Data Quality and CSV buttons in the customer list.
• Data Quality
• You can view how complete your records are with a single score out of 100.
• A field-by-field list shows how much data is missing; the top 15 most incomplete records are also displayed.
• Duplicate customers registered with the same phone number or email address are detected. You can select which record to keep and merge them; calls, notes, tasks, meetings, proposals, opportunities, and tags are transferred to the remaining record.
• During merging, existing data in the remaining record is not overwritten; only empty fields are completed from the other record.
• Since merging cannot be undone, explicit confirmation is required, and what was transferred is noted in the record.
• The customer card also displays the record's completion rate and missing fields as a warning.
• Export
• You can download as Excel, PDF, or CSV.
• The downloaded file reflects the filters applied to the list; it includes all records matching the filter, not just the current page.
• PDF exports come in landscape with summary columns, while Excel includes all columns.
• Tags, responsible party, stage, potential value, and any custom fields you have defined are included as columns.
• Files open correctly in Excel with Turkish character support.

Opportunity Management New feature

• The sales process is no longer tied to the customer record but now sits within its own record. You can manage multiple sales processes with the same customer; each has its own amount, stage, probability, expected close date, and owner.
• What you can do
• Drag and drop cards on the opportunity board to move between stages; sorting within the same column is preserved.
• You can also change the stage via the dropdown on the card.
• Upon closing, you will be asked to specify the reason for winning or losing; these reasons are later analyzed.
• An Opportunities tab has been added to the customer card; you can open a new opportunity from the current stage with a single click.
• Every stage change is recorded and visible in the customer's unified history.
• The analytics screen calculates the funnel, win rate, and sales velocity from opportunities for companies with opportunity records. If there is no opportunity record, the old customer stage flow continues to work as before.
• The existing pipeline and customer stage setup remains unchanged, and no records have been moved.

CRM Visual Analytics New feature

• A visual analytics screen has been added to CRM. You can now see where sales are stalling, which sources are truly converting, and when the team is active—all on a single page. It opens via the Analytics button on the Pipeline and Customer List screens.
• What's on the screen:
• Sales funnel: number of records and potential value at each stage.
• Weighted forecast: calculated based on the probability of each open record's stage.
• Stage conversion: progress, regression, and loss rates from actual stage transitions.
• Time in stage: how long records are waiting at each step.
• Source performance: which channel brought in how many records and their win rate.
• Agent comparison: how many records each agent is carrying and how many they've won.
• Activity heatmap: distribution of calls and interactions by day and hour.
• Monthly trends and a list of records untouched for more than 30 days.
• Time periods can be selected as 3, 6, 12, or 24 months. Charts automatically adapt to light and dark themes.
• Additionally, an issue where some charts would fail to render and remain empty has been resolved.

Unified history on customer card New feature

• The history on the customer card has been consolidated into a single feed. Calls, live chats, notes, tasks, field visits, meetings, offers, and support tickets are now all in one place, grouped by date.
• What's new
• The feed is separated by date; today and yesterday appear at the top with distinct headings.
• Type filter and free-text search have been added; you can find the record you're looking for without refreshing the page.
• You can listen to the call directly from the call row and view the transcript and sentiment analysis if available.
• Tasks and field visits are now included in the feed.
• Unified history is now available not only in the admin panel but also on agent and manager customer cards.

Open shift pool and availability preferences New feature

• Employees can now manage their own shifts through the panel. They can post a shift they cannot attend to the pool and pick up available shifts from the pool.
• Before acceptance, the system performs an automatic check: if you have another shift that day, a pending leave request, or if you have marked yourself as unavailable for that day, the transfer cannot be completed, and the reason is displayed on the screen. Working hour rules are also validated with every acceptance.
• The transfer is finalized with manager approval. Once approved, the shift moves to the new person's calendar, the old record is closed, and an in-panel notification is left for both parties.
• On the HR side, empty shifts can be published; multiple-person shifts can be opened at once. The approval screen ranks the most suitable candidates for that shift: who is available, who prefers that day, and who has a lighter weekly workload.
• Employees can enter availability preferences for days of the week or specific dates. The automatic scheduler will not assign shifts on days marked as unavailable, and it will prioritize you on days marked as preferred. These preferences do not replace formal leave requests.

Organizational Chart New feature

• The organizational chart has been added. The system generates an org chart from the manager information in employee records; it displays the total team size under each manager, the number of hierarchy levels, and employees without an assigned manager.
• Records where two individuals are incorrectly listed as each other's manager are detected and flagged as warnings; the chart remains intact in such cases.

Annual Leave Balance and Leave Calendar New feature

• Annual leave balance is now tracked automatically. Each employee's accrued leave from their start date to the present—including used, approved but unused, and pending leave days—is displayed on a single screen. Leave rights accrue on the work anniversary and increase with seniority; unused leave does not expire but carries over.
• When a leave request is approved, the usage record is automatically logged in the balance ledger, and the employee's remaining leave is instantly displayed on the approval screen. Manual adjustments can be entered with justification for carryovers from previous periods or special cases; every entry is logged in the ledger with the user and timestamp.
• The new leave calendar shows who is on leave on any given day and calculates whether the remaining team can handle the call volume. If the team will be understaffed, the day is marked red; if at the limit, it is marked yellow. This allows for visibility of open days before leave requests are approved.

Smart Shift Planner New feature

• Shift planning is now powered by your call data. The system analyzes call history from recent weeks to calculate staffing needs for every day and hour of the week, taking into account your target service level, response time, and break/training allowance.
• The new Shift Planner screen features a color-coded coverage map: you can see at a glance how many people are scheduled at any given hour, how many are required, and where there are gaps or overstaffing. With a single click, you can generate a weekly plan draft. The generated plan remains in draft mode and is only visible to employees once you publish it.
• Labor law checks are applied during plan generation for every assignment: daily working hours, night shift limits, weekly working hours, rest between shifts, and weekly days off. Scheduled days off, public holidays, and existing shifts are automatically skipped, ensuring workload is balanced across employees.
• Shift templates are now stored in a permanent library. You can define company-specific templates and embed break plans within them; the planner then utilizes these templates.
• Service level targets, response time, break allowance, forecast window, coverage hours, and working days can all be configured at the company level.
• Additionally, you can now edit a saved shift directly without deleting and recreating it. It is also possible to publish or revert a shift to draft individually.

New metrics added to the performance report Enhancement

• Metrics that were calculated but never reflected in the report are now visible. The most notable among these is the unified quality score: it combines supervisor evaluation, human quality control, AI analysis, and customer survey into a single score.
• Additionally, dissatisfaction rate, average talk time, and average after-call work time have been added to the report.
• Customer satisfaction measurement was previously entered manually; it is now automatically calculated from post-call survey results.

Daily metrics added to live operations dashboard New feature

• The live operations screen previously only displayed real-time agent status. Now, the daily operations table is also featured at the top.
• Service level, abandonment rate, average answer and call duration, no-answer rate, and occupancy are all visible at a glance. Metrics falling below target are highlighted in color. Numbers refresh without page reload.
• If occupancy exceeds expectations, the screen displays a warning instead of hiding it, as this typically stems from an unclosed shift record.

Call center performance metrics expanded New feature

• New metrics have been added to agent performance: service level, abandonment rate, outbound call connection rate, and idle time between calls.
• An issue causing discrepancies between the dashboard and reports for the same metric has been resolved. All calculations now come from a single source, so you see the same number regardless of where you look.
• Metric names that caused confusion have also been clarified. Utilization, occupancy, and operational efficiency now explicitly state which time period they are divided by. Average handle time includes talk time and after-call work, but does not include time spent in queue.
• The service level threshold is now adjustable, with a default of 20 seconds.

Sign in with Google New feature

• You can now log in to the panel using your Google account. To use this feature, you must first log in once and link your Google account via the Profile > Security page.
• For security reasons, you cannot log in with an unlinked Google account, and a Google account will not automatically create a new user. If two-step verification is enabled, it will still be required when signing in with Google.
• You can remove the link at any time from the same page.

Desktop Phone Installation File and Browser Login New feature

• The desktop phone application is now being distributed as an installation file. Simply run the file you downloaded from the Workspace; the installation wizard will automatically create the desktop and start menu shortcuts.
• You don’t need to enter a password into the application. When the app opens, it redirects you to the panel already open in your browser, where you can confirm with a single click, and the application recognizes you. Your password is never entered into or stored in the application. The confirmation is valid for two minutes and is single-use.
• If needed, you can repeat the same process at any time via "Login from Browser" in the tray menu.

Desktop phone application now downloadable New feature

• The desktop application for phones is now live. You can download it from the Workspace screen.
• Clicking the close button does not exit the application; it minimizes it to the system tray, so the call remains active. To fully exit, right-click the tray icon, select Exit, and confirm. If you are in a call or the call result has not been entered, you will receive a warning. The application starts automatically on Windows startup and can only be opened once at a time.
• Web phone remains available as usual; both options can be used simultaneously.
• For now, it is distributed as a portable package: open the downloaded file and run the application from the folder. Installation wizard and digital signature will be added in the next step.

Academy training platform renewed Enhancement

• Callmenta Academy's training platform has been upgraded to a new version. With this update, the platform has been brought up to current security support, and the certificate and attendance components have been renewed with their latest versions. All existing records are preserved: user accounts, course progress, exam results, earned badges, and issued certificates remain intact. The login to the training address, password setting, and certificate verification pages are fully functional. Live lesson links continue through our own conferencing infrastructure; no password is required for participation.

Multi-Layered Chat Analysis Enhancement

• Live support chats are now analyzed in multiple layers, similar to calls: scoring criteria based on company performance metrics, strengths, coaching recommendations, and risk detection. AI is activated before analysis to generate real evaluations instead of fixed default scores.

Document delivery accelerated Bug fix

• The chat updates more frequently during document preparation. The ready document appears instantly without needing to close and reopen the chat.

Branded Documents Enhancement

• Generated documents feature the company logo and brand color. Text colors are automatically selected with contrast based on whether the brand color is light or dark.

Document creation and download in chat New feature

• CALLAII prepares PDF, Excel, Word, or presentation files in live chat and drops them as a clickable file into the conversation. If you don't specify a format, it asks which format you prefer. Documents are generated with your company's logo and brand color.

Self-Updating Knowledge Base New feature

• The knowledge base automatically tracks price and new feature changes on your website.
• You can scan and update your site at any time using the Scan and Update button on the Knowledge Base screen.
• Weekly automatic scans are performed for all companies defined on the website.

Up-to-date answers to regulatory questions online New feature

• For regulatory questions such as e-invoice obligations and turnover limits, CALLAII retrieves up-to-date information from authorized official sources.
• It cites the source and directs users to the Revenue Administration for definitive guidance.
• Regarding product and pricing information, it relies solely on its own website.

Live support now includes up-to-date pricing and clickable links Enhancement

• CALLAII fetches real-time prices from your website and delivers them clearly to customers during price inquiries.
• Links shared in chat are now clickable.
• Non-pricing questions will no longer be confused with price-related inquiries.

Analytical charts on the CRM sales pipeline Enhancement

• Call volume (inbound and outbound), revenue, and potential value trends have been added to the sales pipeline page. Meetings are displayed separately as completed and planned. Customer distribution by sales stage can be monitored via the chart.

Company-Branded Document Generation in Chat New feature

• When a customer requests a table, comparison, or presentation during a live chat, CALLAII automatically generates a PDF, Excel, or presentation file featuring your company's logo and commercial information. Once ready, the download link is automatically shared in the chat, allowing the customer to download it with a single click. The content is generated solely from your knowledge base and real data from your website—no fabricated information is included.

Live Support for Mobile Apps New feature

• Add live support to your iOS and Android apps with a single-line WebView
• Username, device model, app version, and operating system are automatically shared with the agent
• The AI assistant provides an instant first response and can hand off to an agent when needed
• Identity is verified with a secure signature, and the private key is never embedded in the device

CALLAII Auto-Response When Agent is Offline New feature

• When no online agent is available, CALLAII automatically responds to incoming customer messages (configurable per company)
• Responses are based solely on the company's own knowledge base; no information is shared with other companies or external parties
• Auto-response is disabled when an agent is active; the agent receives only suggestions
• Works on WhatsApp, Instagram, Facebook, and web chat; responses are sent back through the same channel

CALLAII Suggestion Dashboard (Assist) for Agents New feature

• On the live support screen, agents receive suggested responses with a single click via the 'CALLAII suggestion' feature. The suggestion is based solely on the company's knowledge base and playbooks, ensuring no fabricated content. Used resources are displayed as chips; agents can edit and send them by clicking 'Add to Box.' AI does not write to the customer independently; the final decision remains with the agent.

Tenant-Based Knowledge Base (AI) and Full Isolation New feature

• Each company can manage its own AI knowledge base (via the Knowledge Base menu). Added information is only provided to that company's chat AI and does not mix with other companies or Callmenta content. Quick information addition is possible through document uploads or text pasting; keyword search is instantly available. Each knowledge base can be enabled or disabled with a single click via the on/off switch.

Calculator History + CALLAII Call Note Enhancement New feature

• WORKSPACE: (1) Calculator tape history added — every '=' result is saved, newest at the top, returns to screen on click, persists in localStorage (calculation won't be lost during calls). Can be cleared from the header. (2) 'Fix with CALLAII' button added to Call Note field — reformats raw notes into HALLUCINATION-FREE, bulleted, clean Turkish; does NOT add new information/numbers/dates. 10-second 'Undo' reverts to original. GPU scale-to-zero wake integration; if the box is asleep, it says 'CALLAII is waking up, try again.' Additionally, quick action buttons added to the calculator: +VAT 20% / −VAT / −10% / −15% / −20% (applies to current value, writes to history with description).

My Tasks: Personal Task List + Project/Task Notes New feature

• The My Tasks page now features two sections: (1) Personal tasks — team members can create their own to-dos/mini-projects, freely move them between stages, organize, and delete them; no approval is required, and they do not reflect on the admin dashboard. (2) Admin-assigned tasks — these are marked as done upon completion and finalized only after admin approval (the approval-except-admin rule applies internally as well). Additionally, notes can now be added to tasks in both the My Tasks and Project/Task dashboard cards; notes are listed chronologically.

Unified Customer Timeline Enhanced Enhancement

• In the unified timeline on the Customer 360 page, calls now display the CALLAII analysis result (call outcome/disposition), quality score, and call note as first-class activities. Additionally, a separate filter chip for live chat logs has been added, enabling calls, chats, meetings, notes, tickets, and offers to be filtered by type within a single chronological flow.

Packages, Planning, Live Chat, and CRM Leap New feature

• New Callmenta packages: Connect (chat), SaaS (voice platform), Suite (both in one), and Go (self-serve) with transparent, seat-based pricing; one-click package assignment to the company (automatic module and user limit allocation).
• Planning and Project module: department-specific task boards, approval workflow, calendar, and a personal 'My Tasks' list on everyone's panel.
• Live chat integration: multi-channel (WhatsApp, Instagram, Facebook, web) inbox; chat assistant now responds using company-specific Playbook scenarios and company knowledge base (RAG).
• Customer 360 unified timeline: calls, live chats, quotes, tickets, and notes in a single chronological flow; calls include CALLAII analysis results, quality score, and notes.
• Workspace improvements: calculator history and one-click VAT addition/removal with discount; Live Support widget in the workspace.
• CALLAII: one-click editing of call notes in bullet points without hallucinations.
• Bulk SIP extension and password assignment: administrators assign extensions and passwords to teams from a single screen.
• Theme readability improvements: top menu and card labels are clear in all themes; version history available on the website.

Knowledgeable and Warm CALLAII New feature

• CALLAII speaks from its own knowledge base: identity, capabilities, sector, security/KVKK, and Turkish legislation; it semantically finds the most relevant source and bases its response on it.
• RAG Library management module: open/close knowledge bases with a single click, add or delete documents.
• CALLAII is no longer just a chatbot; it has a warm, empathetic colleague tone.
• Renewed 5-step call greeting standard; fully consistent with training and Academy.
• Turkish-optimized smart search: accurate, source-based responses.

Smart Experience New feature

• CALLAII AI Suite: analyzes every call, reads emotions, flags risks and opportunities; provides real-time suggestions and post-call coaching.
• Task and Project Management: department-specific kanban, drag-and-drop, approval workflows and calendar; personal My Tasks list.
• Call Center and Softphone: browser-based phone without installation, automatic customer cards, studio-quality audio, ACW and break.
• Sales, CRM and Proposal Portal: Customer 360, token-protected proposal pages with your own logo and theme.
• Quality, CSAT and Coaching; HR, Shift and Field operations.
• Live Support multi-channel: web, WhatsApp and social media in a single inbox.
• 26-language interface and 7 themes; personal workspace.

The Age of CALLAII New feature

• CALLAII AI: automated call analysis, sentiment detection, risk/opportunity alerts, and coaching.
• Analytics Center: operational statistics, agent performance, and quality scores in a single dashboard.
• Live Support: web, WhatsApp, and social media in a unified inbox.
• Report Center: 16+ report types, scheduled subscriptions, PDF/Excel.
• Academy, proposal portal, meetings, and calendar.

Operational Power Enhancement

• Browser-based phone: zero-installation softphone with automatic customer card on incoming calls.
• CRM and Customer 360: all interactions, notes, and call history.
• Shift and Break: work hours tracking, break policies, live operations.
• Field task management and map; ticketing system; multilingual support.

Getting Started Enhancement

• Multi-tenant infrastructure: each customer's data is completely isolated.
• Call logs, user and role management, secure login (2FA).
• Callmenta brand identity: yellow-black design language.