Callmenta keeps evolving

Voice transcription migrated to new server Enhancement

• Call recording transcription has been moved from the old server to the new server. During the migration, the old address remained in some places; all have been updated to the new address. Recording transcription and demo call analysis now run on a single server, with improved performance.

Announcements removed from the bulletin no longer reappear Bug fix

• The weekly bulletin draft is refreshed throughout the week, automatically adding newly published announcements. If you manually removed an announcement from the list, it would reappear on the next refresh if it had been published with a future date. Now, the system checks whether the announcement was previously included in the list; once removed, it will not be added again.

Legal assistant searches within its own topic Bug fix

• When different questions were asked consecutively to the legal assistant, the new question would sometimes be linked to the previous question's topic, causing the assistant to retrieve irrelevant legal provisions and case law. For example, a divorce question asked after a land registry question would return land registry sources, and the assistant could not generate an answer because the available sources were unrelated to the topic.
• Now, every question that is meaningful on its own is searched within its own topic. Linking to the previous question only occurs for questions that are meaningless on their own, such as 'what about the statute of limitations?', thereby preserving the flow of the conversation.
• Additionally, family law terms are now being translated into legal terminology. Terms used in practice such as consensual divorce, contested divorce, poverty alimony, child support, and interim alimony do not appear verbatim in the legal text, so the relevant provisions could not be found; questions asked with these terms now retrieve the correct provisions.

Legislation tracking now updates itself Enhancement

• The Official Gazette archive has been backfilled for one year. Previously, only publications from the last twelve days could be searched; a query like "which tariff was issued this year" would silently return empty results. Now, all publications from the past year are searchable with their full text.
• Newly published regulations and communiqués are automatically added to the tracking list. Most importantly, annually renewed tariffs: the new year's minimum fee tariff for attorneys or mediators is added to the list on the day it is published. Previously, this was done manually, and if forgotten, the library would present the previous year's tariff as if it were current.
• A defect that skipped five articles during the reading of legal texts has been resolved. Article 61 of the Turkish Penal Code, concerning the determination of penalties, was among these and remained with its old text. Now, all articles are displayed with their current text.
• A watchdog has been added that twice a day verifies the operation of the ingestion pipelines. If legislation updates, decision ingestion, or the Official Gazette feed stops, a notification is sent to the management team. Previously, a halt was only noticed when it was manually detected.

Turkish stem extraction and result deduplication in legal search Enhancement

• Legislation and Official Gazette search did not recognize inflectional suffixes: when you typed "termination of the contract," only articles containing the exact form "contract" were returned. Our measurements showed that two-thirds of relevant articles for "contract" and three-quarters for "heir" were completely missing from search results. Both sources have been switched to Turkish stem extraction, which was already working on the case law side; now the suffix used for a word no longer matters.
• In case law search, when multiple paragraphs of the same decision matched a query, the decision appeared multiple times in the list, taking up unnecessary space. Now each decision is listed only once, with the number of matching passages displayed next to it.
• In multi-word searches, the keyword matching component was occasionally silently disabled, causing results to rely solely on semantic similarity. The candidate count has been re-measured and adjusted; these searches now work completely.

Legislation and Official Gazette tracking expanded Enhancement

• The legal library now re-reads not only laws but also regulations, communiqués, and Presidential Decrees from their official sources every morning. Amended articles are added to the library on the same day, ensuring the current text appears in search results. The tracking list now includes regulations frequently used in legal practice, along with the minimum fee tariffs for attorneys and mediators.
• The entire Constitution and four additional laws (Electronic Communications, Competition, Electricity Market, and Right to Information) have been added to the library with their current texts; previously, some of these texts remained in their state as of their adoption date.
• The Official Gazette is no longer just a list of titles: the text of every publication, excluding the announcements section, is now added to the library and is searchable. Legal search and the legal assistant display the latest publications relevant to your query, including date, title, and link.
• The shared legislation knowledge base used by CALLAII chat and the site assistant will now automatically sync with the legal library every morning; manual uploads are no longer required.

Faster case law search Enhancement

• We have sped up case law and library searches.
• When multiple users searched simultaneously, results could take longer to load. We measured the ranking stage and removed unnecessary overhead: the number of candidates entering the ranking process decreased, while the first eight results remained exactly the same. In twenty concurrent searches, wait times were reduced by more than half.
• Additionally, repeated searches within a short period now return instantly. When you search for the same topic multiple times while drafting a petition, the second search opens without delay.

Workforce Intelligence: See next week’s workload today New feature

• A new screen has opened for call center managers: Workforce Intelligence. It forecasts next week’s hourly workload based on your historical inbound call flow, calculates the required headcount according to your target service level, and compares it with your current shift schedule to highlight gaps and excess hours.
• What’s included:
• Weekly forecast chart: expected call volume and possible range (low, medium, high) at a glance.
• Hourly and daily intensity heatmap.
• Staffing comparison: how many agents are short or overstaffed at each hour.
• Draft shift suggestion: generated with one click, not published until you approve it.
• CALLAII rationale sentence: a brief explanation based solely on calculated figures.
• Accuracy card: last week’s forecast is compared with actuals; if data is insufficient, it clearly states so.
• Break and absence allowance: shown as a measured value if measurable, or as an assumption if not.
• When your data is still limited, the screen operates in intensity mode: displaying peak hours and the weekly profile. Once volume and historical data become sufficient, the staffing calculation automatically activates.
• The module is located in the HR menu, next to the Shift Planner, and is offered as a plugin. Available in five languages.

Fixed Verimor hint in the SMS step Bug fix

• The SMS step previously displayed "Verimor and Bulutfon require an access token." In reality, Verimor works with a username and password; customers who followed the hint and entered a token were unable to send messages. The hint has been corrected in five languages: only Bulutfon requires a token, while NetGSM and Verimor work with a username and password.

Internal number changes now correctly reflect on the phone Bug fix

• Internal number changes made from certain screens were being saved, but the phone continued to connect using the old number. Internal number information is now written from a single source; no matter which screen you change it from, the phone now opens with the new number.

Assign internal extensions for your team yourself New feature

• Customers who manage the application themselves can now assign both the role and the PBX extension for team members they add. Extensions and passwords can be entered both when adding a person and via the bulk extension screen; our support team can also edit this information as managed by the administration.

Company owners can now access call lists Bug fix

• Previously, when accessing the call lists screen with a company owner account, the list was visible but clicking on it resulted in a permission error. The list upload and column mapping steps were also disabled.
• Now, company owners can open their own company's call lists, upload new lists, map columns, and distribute lists to representatives. Lists from other companies remain hidden as before.

Call transcript and coaching note enhanced Enhancement

• In call recordings, the conversation text now correctly spells industry-specific terms. The speech recognizer used to convert unknown terms into the closest everyday word; as a result, the text might have written something other than virtual POS instead of virtual POS, control instead of switchboard, or diagnosis instead of facility. A curated list of terms frequently used in hotel, healthcare, legal, finance, automotive, e-commerce, and telecom sectors has been added. The list is closed: only terms from this list are corrected in the text, no other words are touched, and the raw output of the speech recognizer continues to be stored as is.
• The coaching note has also been expanded. For calls that went well, the note was often too brief; now, for long conversations, at least two strengths and at least two development items are written. For calls with no flaws, the note shifts from criticism to improvement: customer needs mentioned during the call but left unexplored, and preparations to be carried over to the next contact, are listed concretely. Each item is based on a real quote from the call, and suggested sentences do not promise the customer any feature that was not present during the call.
• Additionally, the indicator showing whether the correction worked has been fixed; changes at the end of the text were not visible, so corrections were reported as not having been made even when they were.

New icons for Hotel and Legal menus Enhancement

• In the Hotel module menu, each row now features an icon that describes its function. Room types are shown with a bed icon, housekeeping with a cleaning brush, check-ins and check-outs with a reception bell, room definitions with a key, and reservations with a ticket icon.
• Previously, some rows shared the same icon, making it difficult to identify each row at a glance. The same issue existed on the Legal side, where the Office Dashboard and the AI Dashboard used the same symbol. The Office Dashboard is now distinguished by a scales icon.
• An automatic check has been added to prevent two menu rows from using the same icon, ensuring this confusion does not silently reoccur.

Currency selection for room types Enhancement

• Currency can now be selected for room types. Users can choose from Turkish Lira, US Dollar, Euro, and British Pound; when adding a new room type, the property’s default currency is pre-filled.
• The currency is written to the reservation from the room type. For businesses selling some room types in foreign currencies within the same property, amounts are now recorded in the correct currency.
• No currency conversion is performed: the price appears in the currency it was entered in on the availability screen, chat responses, and reservation records.
• In the calendar, the currency for each room type is displayed in the row header. Availability queries and price information from live chat also include the currency.
• Additionally, for properties without defined room types, the screen clearly explains why the reservation calendar appears empty and outlines the necessary steps to resolve it.