Callmenta keeps evolving

Dedicated screen, claim handling, and email notifications for live support requests New feature

• Requests initiated by the AI assistant from chats are now aggregated in their own dedicated screen, ensuring nothing is overlooked.
• The "My Tasks" screen in the menu has been renamed to "Callback · Live Support Requests". The top section of the screen lists all callback, meeting, and agent handover requests opened by the assistant. They are visible here regardless of who they are assigned to.
• Each row now features two new buttons: Call and Claim. The Call button initiates the call directly from your phone. The Claim button assigns the request to you and adds it to your task list. Two people cannot claim the same request simultaneously; the second person is notified that the request has been assigned to someone else.
• The counters at the top now display the status of requests: overdue, today, upcoming, and unclaimed. Previously, these counters only counted tasks assigned to you; it was possible for the counter to show zero even when overdue requests were present in the list. Tasks assigned to you are listed below under their own heading.
• Requests are now also delivered via email. Along with panel notifications, emails are sent to the relevant personnel; managers who do not access the panel on that day are also informed about the request. The email includes the request type, customer details, phone number, scheduled time, and notes extracted from the conversation.
• The customer is also informed. When a callback or agent request is created, if the customer's email address is known, they receive a brief notification confirming that their request has been received. The scheduled time and the number we will call are included in the email.
• Emails are sent with your own branding. For companies that have connected their own mail account, the sender address and template belong to that company; for companies that have not connected an account, no email is sent, but panel notifications are still delivered.

WhatsApp calls are now answered in the panel New feature

• Your customers can now voice-call your business number via WhatsApp. Incoming calls ring on the screen of the agent who has the call box open in the panel; the agent answers with a single click and conducts the conversation directly from the browser. No separate software or PBX setup is required.
• If no agent is available, the call is not left ringing unnecessarily. The caller is immediately released, their number is saved, and an automatic task is created for a callback. This ensures that missed calls are not lost.
• The WhatsApp card on the My Channels screen explains how this feature works and what needs to be enabled to receive calls.

Hotel Reservation Calendar New feature

• A reservation calendar has been added to the panel for hotel and accommodation businesses. When Hotel is selected as the industry, the CRM opens with accommodation-specific terminology: "guest" is used instead of "customer," and sales stages progress as Request, Quote Given, Option, Confirmed, and Stayed.
• New screens:
• Reservation calendar: Remaining room count by room type and date, nightly rates, blackout dates, and daily check-in/check-out counts in a single grid.
• Reservations: Create new records, check availability, confirm, process check-in and check-out, and cancel.
• Check-ins and Check-outs: Lists for pending check-ins, pending check-outs, current in-house guests, and options awaiting expiration.
• Room Types and Quotas: Room count, capacity, base price, and quota, pricing, and sales status by date range.
• Rate Plans: Board basis, cancellation policy, and nightly differential.
• Facility Settings: Separate calendar and separate quota for businesses with multiple facilities.
• It is not possible to sell more rooms than the available quota for the same night. If two users attempt to book the last available room simultaneously, only one succeeds, and the other is notified that no rooms are available. If even a single night within the requested range is fully booked, the entire reservation is rejected; it is not partially booked.
• Reservations opened as options temporarily hold the room. Upon expiration, the record automatically drops, and the held nights become available for sale again; no manual cleanup is required.
• Guests are not stored in a separate list but are represented by the customer card itself. When a guest with an entered phone number returns, a new card is not created; accommodation history, total nights stayed, and active reservations are visible on the same card.
• In single-facility businesses, the facility selector is not displayed. The selector appears above the calendar and lists as soon as a second facility is added.

You can re-analyze your calls New feature

• Company managers can perform re-analysis, coaching commentary, and risk/opportunity extraction on their own calls. There is no access to recordings from other companies.

You can edit your quality form yourself Enhancement

• The evaluation forms and appeals screens have been added to the menu. Company administrators can create and edit their own evaluation forms.

Outgoing emails to your customers now appear under your name Enhancement

• Outgoing emails to your customers — such as support request replies, meeting notes, and screen-sharing invitations — are sent using the sender identity you have configured. If you have not set up your own email settings, the emails will still be delivered. System emails such as passwords, verification codes, and reports continue to be sent from our infrastructure as before.

Dedicated panel for company executives New feature

• When you open the panel, today's calls, open chats, new customers this week, and your team size are all visible at a glance. Any incomplete setup steps are also listed, and clicking one takes you directly to the relevant screen. Counters for closed modules are not displayed.

Instant team notification on new customer registration New feature

• When a new company registers, a dashboard notification and an informational email are sent to the managers' corporate inbox. Company details, the authorized contact, and the package are all displayed on a single screen.

Debt collection fields are now only visible to companies using collections Bug fix

• On the customer card creation screen, the Debtor Name and debt fields were visible even to companies that do not use the collections module. These fields are now displayed only for companies that use collections.

Skipping a step during setup no longer ends the setup Bug fix

• The 'Skip for now' link on the setup screen was completing the entire setup instead of just skipping that step. It now only moves to the next step; the option to finish the setup appears at the final step.

The assistant now asks questions in the visitor's language Bug fix

• The live support assistant was adding a Turkish question at the end of responses to visitors who wrote in Russian, Spanish, and Arabic. Questions for these languages were prepared in their respective languages; the assistant now maintains the entire conversation in the visitor's language.

Business line separation under a single company New feature

• Multiple business lines can be defined under the same company account. Service, vehicle sales, and insurance lines are set up separately and assigned to employees; employees can only see their own line's records and shared records open to all lines. Managers continue to see all lines. For companies that do not define a business line, nothing changes.

Screen sharing fixed from start to finish Bug fix

• The screen sharing link sent to the customer would hang at the "preparing" step when opened, and the share never started. This has been fixed. Now the customer is ready the moment they open the link and selects the screen to share with a single button.
• On phones and tablets, screen sharing is not supported by the browser. Instead of waiting on a blank screen, the customer sees a warning and can copy the link to open it on their computer.
• Previously, the connection would be lost if the agent's monitoring page closed or if the browser blocked the new tab. Now, the agent can reconnect to the same session after finishing the monitoring, and active screen shares are listed on top of the live support screen.
• Every screen share is now recorded. In chat-based support, the link opening and the start/end of the share are noted in the chat; in phone support, the monitoring address is added to the call note, so the call can be revisited later.

Approval cards linked to the company Bug fix

• All approval requests are now scoped to the company within the query. Approval cards from other companies are not visible in any list or operation.

Test Drive Scheduling New feature

• A test drive appointment is created for the vehicle in stock and it is listed on the sales screen.

Vehicle sales surface New feature

• Companies using the automotive module can now manage their vehicles for sale as well: stock list, listing and purchase prices, branch distribution, and ready-for-sale and reserved statuses are all available on a single screen. Service screens do not display stock vehicles, so there is no confusion.

Vehicles listed on the customer card New feature

• A vehicles section has been added to the CRM customer card. License plate, model, mileage, branch, and maintenance/inspection/insurance dates are now visible at a glance; past dates are highlighted in red.

Vehicle information displayed on screen when a call comes in New feature

• In companies that use automotive, the moment an agent picks up the phone, they can see the caller's vehicle details: license plate, model, mileage, which branch it is registered to, overdue maintenance, inspection and insurance alerts, and any open work orders. CALLAII now lists the vehicle as the first item in the call brief.

Appointment emails are sent with a branded template Enhancement

• Appointment confirmations are sent using our corporate email template, featuring a handwritten-style heading and a logo banner at the top. Separate messages are delivered to the visitor and the team from the info address.

Assistant permissions can be toggled on or off from the panel Enhancement

• The assistant's permissions for sending emails, scheduling meetings, and creating callback requests can be enabled individually from the live support settings. They are disabled by default.

Appointment form in live support New feature

• When a visitor requests a meeting, a short form opens within the chat. Once the form is filled out, the appointment is added to the calendar, a task is created for the team, and a confirmation email is sent to both the visitor and the team.

Companies Can Connect Their Own Email Provider New feature

• Support for Resend, Brevo, SendGrid, Postmark, and Mailgun has been added to the email settings. When you select a provider, the screen walks you through how to create an account and where to obtain the API key. Because outbound mail ports are closed on our servers, this is the only working method.

Speech flow measurement in calls New feature

• A speech flow measurement has been added to the call analysis screen. For each recording, you can see how much each party spoke, how many times they took the floor, who interrupted whom, and how many times the volume level rose significantly. In addition, the list includes overlap duration, dead air (when both parties are silent), the longest silence, and the average time between one party finishing and the other starting.
• These are measurement results, not interpretations. The system does not infer a mood from the audio; it only counts what is measurable.
• When a recording has a single channel, both parties share the same audio stream, so it is not possible to determine who interrupted whom from the recording. For such calls, the relevant values are left blank and the reason is displayed on the screen; no estimated figure is generated.
• Channel numbers are not speaker labels. Because a channel may contain both an incoming announcement and a human voice, no party assignment is made.
• The measurement is performed during the existing analysis, so it does not add any extra processing time per call.

Assistant plans meetings and calls New feature

• If a visitor wants to schedule a meeting or be called back, the assistant understands the day and time, creates an event in the calendar, generates a task for the team, and sends a notification to the responsible person. The stated time is no longer lost.

Assistant sends the introduction presentation on its own New feature

• In live support, when a visitor requests an introduction, the assistant now asks for their email address and sends the presentation directly. The delivery is logged in the chat record and the customer history.

Sales opportunity notification in live support New feature

• When a visitor mentions their team size and asks about a package or price, your team receives an instant notification. This ensures that interested customers are not lost after the chat ends.

Real-time typing indicator in Instagram and Messenger chats Bug fix

• In Instagram DM and Messenger conversations, the "typing" bubble shown to the customer now appears only while the AI is actually preparing a response. The bubble closes immediately once the response is sent, the chat is transferred to a human agent, or the preparation process is interrupted.
• This ensures the customer is not left waiting for a message that is not actually being typed.

Call analysis runs seamlessly on the new infrastructure Bug fix

• The call analysis engine was unable to start some analyses during the migration to the new infrastructure due to long prompts. The context window on the server side has been resized to accommodate the analyses, and repeated prompts are now cached. Analyses now start within seconds after the first run.

Chat / commands New feature

• You can manage tasks from the chat by typing a command that starts with / in the message box. The command text is not posted to the chat; the result appears as a card, a short system message, or a reply visible only to you.
• /komutlar: lists the commands available in the current chat, with examples. Clicking an example inserts it into the message box. The same list is also accessible via the "Commands" entry in the plus menu.
• /onay Title | description: opens an approval card.
• /izin annual 15.09.2026 17.09.2026 | reason: opens a leave request; the number of working days is calculated automatically, and the card is sent to your manager's private chat. Types: annual, sick, unpaid, marriage, birth, paternity, bereavement, other. Works only in private chats.
• /toplantı Title | 08.09.2026 14:00 | 45: creates a meeting. Duration is in minutes; if omitted, the default is 60. If created in a channel, channel members are invited and the call link is attached to the channel room. Admin, superadmin, and supervisor can create directly; for other roles it becomes an approval request.
• /itiraz #123 | reason: opens an objection to your quality assessment. You have a maximum of two attempts per assessment; the first goes to the supervisor, the second to the manager. Works only in private chats and only for your own assessment.
• /görev Title | date | @person: creates a CRM task. Date and person are optional; if no person is specified, the task is assigned to you; if specified, the person must be a participant in the chat.
• /hatırlat 15:30 Call the customer: sets a reminder for you. If the time has already passed, it rolls over to the next day; you can also specify a date and time.
• /liste List name | @Ayşe @Mehmet: distributes a call list to agents in the channel in sequence. If no person is specified, it is distributed to all agents in the channel. Channel-only and restricted to managers with list-distribution permission.
• /announcement text: posts a pinned announcement to the company's Announcements channel under your name. Channel-only and restricted to manager roles.
• An unrecognized / expression is sent as a normal message; nothing is blocked.

Approvals tab: pending requests in a single list New feature

• An Approvals tab has been added to the team portal. There are three views: Assigned to me, Created by me, and History.
• The Assigned to me view shows only the requests you can actually make a decision on; the pending count is displayed as a badge on the tab.
• Decisions are made in the same way as the card in the chat, and notes can be added. From each row, you can navigate with a single click to the relevant chat and to the permission, meeting, or evaluation screen associated with the request.
• The request owner can withdraw a pending request.

Approval Gate in Chat New feature

• Every task in a chat that requires approval now opens as a card. The card displays the title, description, requester, and status; the authorized person approves or rejects it and can optionally add a note. The decision-maker and timestamp are recorded on the card, and the decision cannot be changed afterward.
• There are two ways to open a card: the plus menu in the input box offers an "Approval request" form, or you can use the /onay Title | description command.
• In a one-on-one chat, the other party makes the decision. In a channel, members with an admin role (supervisor, manager, admin) make the decision; other members can view the card but cannot decide. The requester cannot approve their own request, and no one outside the chat can access the card.
• Leave requests: when an employee submits a leave request from the panel, the card automatically drops into their manager's private chat. Approving from the card approves the leave, posts it to the shift plan, and deducts it from the annual leave balance; a decision made from the HR screen also closes the card.
• Meeting requests: a pending meeting request drops as a card into the approver's chat. Approving from the card approves the meeting, and a decision made from the meetings screen closes the card.
• Evaluation objections: an objection to a quality evaluation drops as a card to the evaluating supervisor on the first objection and to the manager on the second. The decision is logged in the objection record along with a note.
• Personal requests such as leave and objections can only be opened in a private chat; if attempted in a channel, the system warns and nothing is written.
• For requests opened in a channel, a notification is sent to members with an admin role.

Risks and Opportunities in Call Details Enhancement

• The 'Missed Opportunities' section in call analysis appeared empty in every call. While the analysis generated this information, it was not being recorded; from now on, it will be saved along with the initial analysis.
• A new 'Risks and Opportunities' card has been added to the call details. This card displays the risk level of the conversation, churn and escalation indicators, sales and follow-up opportunities, and missed moments in a single view.
• For older calls, the 'Analyze Risks and Opportunities' button on the card will extract this layer separately. The score, sentiment, and coaching areas remain untouched; it only updates risk and opportunity information and refreshes business development signals.

Meeting screen refreshed Enhancement

• The Callmenta Meet meeting screen has been made simpler and more intuitive.
• The bottom toolbar has been reorganized; each button now includes a short label indicating its function (Microphone, Camera, Screen, Chat, Participants, Raise Hand, View, Background).
• Unused options (video sharing, live stream, recording, feedback, app download, embed code) have been removed from the menus. Whiteboard, noise reduction, security, and settings are now under the Other menu.
• The whiteboard can now be opened in all meetings.
• Screen colors have been aligned with the Callmenta brand; the join screen, settings windows, and side panels now share a consistent look.
• Virtual background images now appear correctly in your own view; background images with logos no longer appear mirrored.
• The calendar and mobile app offer have been removed from the settings window.

Unscoreable calls now tagged with reason Enhancement

• Previously, unscoreable calls remained with an ambiguous "unscoreable" label. Now, the reason is explicitly stated: "Dropped in IVR" (caller left during the automated switchboard or queue stage before connecting with an agent), "Short call" (call duration insufficient for scoring), and in outbound calls, "Receiver's switchboard".
• The reason is determined by strict rules, not left to model interpretation. The call list, call details, CALLAII center, and dashboards all display the same label. Historical calls have also been reclassified.

Note coaching now works in reanalysis and post-written notes Bug fix

• Previously, note coaching was only generated during the initial call analysis. When a call was reanalyzed or a representative wrote a note after the analysis, no note evaluation took place; as a result, note coaching was missing in most of the analyzed calls.
• Now:
• Note coaching and risk/opportunity scanning are also refreshed during reanalysis.
• Evaluation is automatically performed even if the note is written or updated after the analysis.
• Note coaching tasks have been moved to the analysis queue to avoid congesting the same queue as the call listener.

Field team now on the right spot on the map Enhancement

• Address-to-location resolution in field tasks has been improved. When a task is saved, the address is converted to coordinates in the background, which the map and daily plan then use.
• There are two improvements. Addresses are now resolved down to the door number level; previously only the street could be resolved, which sometimes caused the location to drop to a nearby place. Second, incomplete or nonsensical addresses are no longer marked on the map; previously, such records could be placed at a random location.

More Accurate Address Search Enhancement

• Address-based location lookup in customer and field records has been improved. Previously, some street and apartment addresses could not be located on the map; now a more powerful address service is used, and if no result is found, the legacy method kicks in.
• When the same address is queried a second time, the result is retrieved from memory, and the map opens instantly.

Call analysis score no longer depends on a single evaluation; transcript is more consistent Enhancement

• When the same call was re-analyzed, the score would sometimes change significantly. There were two reasons: the AI could assign slightly different scores to the same text each time, and the audio was transcribed anew every time, producing minor variations.
• What was done:
• The analysis is now independently evaluated three times, and the median result is finalized; an outlier score cannot determine the final result alone.
• In re-analysis, the audio is no longer re-transcribed; the existing text is preserved. If re-transcription of the audio is required, it can be explicitly requested.
• Corrupted versions of the recording notification in the transcript (e.g., 'kalit', 'kredi', 'kaliteli altında') are automatically corrected in the text.
• Transcription is now routed according to the language of the recording; in Arabic recordings, the introduction and repetitions have been significantly improved, and vowel markings are cleaned.

Call risk labels and main topic can now be reported New feature

• Call analysis already detected churn risk, escalation need, complaint, sales opportunity, and follow-up requirement; however, this information remained only within the call details, leaving dashboards and coaching reports empty.
• Now, these labels are tagged to each call in every analysis. Risk dashboards, agent performance measurement, coaching summaries, and hourly risk maps are now populated with real data. Past analyses are also retroactively tagged.
• The main topic of the call is also written to a separate field, ready for topic-based search and reporting.

Screen sharing add-on can now be purchased separately Bug fix

• The screen sharing add-on now comes with full scope.
• The add-on runs on top of live support, but live support was not explicitly listed in the package contents. Since all current plans include live support, this did not pose an issue; however, if a plan with narrower scope were introduced, customers would have been unable to access the add-on they paid for.
• The package contents have been corrected. There is no extra charge, as the add-on is not sold without a plan.

Plugin catalog and expanding team roles New feature

• A plugin catalog has arrived on your subscription page: you can view all plugins with their prices, distinguish those already active in your account, and request any you desire with a single click. Your request will be routed to our team, who will contact you to enable the plugin on your account; no charge is applied until it is activated. Additionally, you can now add users to the Technical Support and Supervisor roles in team management.

Duplication resolved in call analysis and coaching records Bug fix

• When a live support chat was marked as both resolved and closed, multiple analyses could be written for the same conversation; now, a single analysis is generated per chat, preserving the most up-to-date result.
• When re-analyzing from a corrected call transcript, conflicts could occur with the pending automatic analysis; this conflict has been prevented. Additionally, coaching comments are now automatically generated for re-analyses performed this way.
• When coaching plan requests were sent consecutively for the same agent and period, duplicate coaching records could be created; now, a second record will not be opened while a production is in progress.

Screen sharing add-on now available New feature

• Send a one-click connection to your customer during a live support call; your technical team can guide them by viewing their screen. No installation or download required, camera and microphone are fully disabled, no access to the computer, and the customer can stop sharing at any time. The add-on is now available on our pricing page for 1,900 TL per month.

Fairer call analysis with integrated coaching notes Bug fix

• Three issues causing unfair scoring in call quality analysis have been resolved: call direction is now read from switchboard data (incoming calls are no longer mistakenly flagged as outbound and reset), recording announcements are only valid when stated by the agent or system (customer speech is no longer mistaken for an announcement), and mid-call transfer phrases no longer mask late announcements.
• Coaching comments are now automatically generated with each analysis, eliminating the need to press a button. Duplication of the same comment on screen and simultaneous triggering of two productions have been prevented. Call note coaching has also been corrected to work with the latest transcript after analysis completion.

Connect your WhatsApp, Instagram, and Messenger accounts with a single click New feature

• The Meta connection button on the Channels page is now open to all our customers. You can connect your WhatsApp line, Instagram account, and Facebook page in just a few steps without any technical setup, and respond to incoming messages directly from your live support panel.

Transfer only to available agents Bug fix

• The system checks the status of the target agent during call transfer.
• Previously, calls were sent to the switchboard without verifying the internal number; if the target agent was on break, offline, or undefined, the transferred customer would fall into a void, and the call would silently drop.
• Now, a check is performed before transfer. If the target agent is unavailable, the transfer is blocked and the reason is logged: the agent's name and current status (on break, taking notes, offline). A clear warning also appears for undefined internal numbers.

Queue Position and Post-Call Workflow Enhancement

• While taking notes after a call, you can see the next customer in the queue.
• The pending call card now displays how many people are waiting in the queue. The longest-waiting customer appears at the top.
• Your post-call note-taking time is preserved: the waiting customer stays in the queue, and your phone does not ring. Once you finish your notes and are ready, you can take the call. Since you can see the waiting customer on the card, you remain aware of who is next in line.

Queued calls are visible on the screen New feature

• Agents can now see calls waiting in the queue even while they are in a conversation.
• A small card appears in the bottom right corner of the panel; each row displays the company name, queue name, caller number, and how long they have been waiting. The card only appears when there is a waiting call.
• Agents working across multiple companies can now see all their queues at once. Previously, only the queue of the currently selected company was visible, making it easy to miss waiting customers from other companies.

Signature verification in messaging channels Enhancement

• We verify that notifications arriving via WhatsApp, Instagram, and Facebook connections truly originate from Meta.
• Verification activates automatically: the moment a valid signature is detected in a channel, that channel is secured and spoofed notifications are rejected.
• This sequencing is intentional. Had we enforced verification from the start, messages in a misconfigured channel would be silently blocked, leaving the inbox empty. Now, no channel is disabled; protection only activates once the configuration is proven correct.

Improvements in CALLAII Responses Enhancement

• We have enhanced output quality and privacy across AI interfaces.
• Personal information such as phone numbers and email addresses is now masked for every user.
• In cases of truncated output in long responses, content is regenerated with a broader budget; long documents like contracts will no longer be incomplete.
• The model's internal evaluation text is never displayed as a response on any interface.
• When a connection issue occurs, the error message is not saved in the response area intended for the customer.
• The sentiment indicator in live support and the session suggestion in the legal module are now operational.
• Store reviews are now generated using the company's panel language.
• Ordinary questions containing words like "password" are no longer unnecessarily rejected.

Security and privacy hardening Enhancement

• We have reviewed the security layer of the panel from end to end.
• All admin screens no longer open without waiting for two-step verification. Previously, some admin pages could be accessed after password verification before the second step was completed.
• File type detection for profile photo, cover image, blog image, and media library uploads is now determined by the file's own content. This prevents unauthorized content from being left in the system via renamed files.
• When a user resets their password, sessions on the desktop application are also terminated. Previously, connections from old devices continued to work even after a password change.
• Redirection validation for email links has become mandatory; unsigned external addresses no longer open.
• Appointment confirmation pages are now accessible only to the person who created the appointment. Previously, it was possible to view information from other appointments by changing the number in the address bar.
• Rate limiting has been added to the switchboard and store notification endpoints; call recordings are now stored in a restricted area inaccessible via web, and customer numbers are hidden in the recording logs.

Warranty Expiry Tracking New feature

• The warranty expiry date has been added to the vehicle card. Vehicles whose warranty is about to expire are collected in a separate list on the service dashboard, and a reminder can be sent with a single click.
• A direct sales opportunity list for services that sell warranty extension packages.

Service Branches New feature

• Branch definition has been introduced for services operating across multiple locations. The branch name, code, phone number, address, and the brands it serves can now be recorded.
• A vehicle and work order can be linked to a branch; the service dashboard, vehicle list, and reminder delivery are filtered by branch. Reminders are sent only to the customers of the selected branch on the screen.
• For single-branch services, nothing changes: the selector remains hidden as long as no branch is defined.

Inspection and insurance reminders can now be sent Enhancement

• The service dashboard already listed vehicles with upcoming inspections and insurance, but you couldn't take any action after viewing the list; bulk reminders were only available for periodic maintenance.
• A send button has been added to the top of both lists. Message templates come pre-filled and can be customized per company; the reminder includes the vehicle's license plate and expiration date.

Stock tracking now available in the service catalog New feature

• Until now, the catalog was only a price list; there was no record anywhere of how many units of each part remained in stock.
• You can now enable stock tracking for part items. You can set a critical threshold, and when stock falls below that threshold, a warning list appears at the top of the catalog screen. When a work order is completed, the selected parts are automatically deducted from stock; even if the same work order is saved twice, the stock is deducted only once.
• Stock entry, count adjustment, and returns can be processed manually. Every transaction is recorded with information on who made it and why; balances cannot change without leaving a record.

Call journey is being established across all switch lines Bug fix

• Information such as which menu a call passed through, which queue it waited in, and which agents' phones rang was never created on a switch line. Queue reports, transfer reports, and abandoned call reports for companies operating on that line were left empty.
• It has also been reconstructed for past calls; reports are now populated retroactively.

Tech Entrepreneur Badge Added to Our Certificates New feature

• Our Tech Entrepreneur Badge, issued by the Republic of Türkiye Ministry of Industry and Technology, has been added to the certificates page. The badge also appears first among the certificate cards on the homepage.
• A new verification bar has been added to both the homepage and the certificates page: the badge, document sequence number, and tax identification number are displayed together, with a button next to them that opens the Ministry's document verification screen. Users can retrieve the necessary information from here and verify the document themselves.
• The badge is also featured in the footer of all pages and in the Supporters card on the homepage. The text is displayed in five languages.

Call analysis improved: more accurate transcription and automatic language detection Enhancement

• Call analysis (speech-to-text) has been upgraded.
• What's improved:
• More accurate transcription
• New CALLAII speech recognition model is now active. On an independent benchmark, the Turkish error rate dropped from 8.9% to 7.1%.
• Automatic language detection
• The language of the call is now detected directly from the audio. Previously, a single account-wide language setting could cause calls in a different language to be transcribed incorrectly. Turkish and Arabic calls are now transcribed in their respective languages.
• Silence and hold music no longer interfere with transcription
• The model has been trained to recognize non-speech segments; hallucinations from hold music, silence, and line noise have been significantly reduced.
• Better results for single-channel recordings
• Recordings where speakers are not separated into distinct channels are now transcribed by segmenting speech sections; distortions typically seen toward the end of long calls have been resolved.
• No changes are required in your panel or integrations.

Section menu added to product tour Enhancement

• On the product tour page, the right-side section menu found on other pages was missing. Since the page consisted of seven screens and a comparison section, it was difficult to navigate between sections.
• A menu has been added; you can now jump to any section with a single click and see where you are. The menu updates automatically when a section is added.

Language selection not applied on live support screen Bug fix

• When opening a chat directly via its URL, the page did not switch to the selected language and remained in Turkish. The issue did not occur when opening from the inbox.
• Fixed; the interface now loads in the selected language regardless of how the chat is opened.

Product tour expanded Enhancement

• Three more sections have been added to the product tour: call recordings, call analysis, and live support. In the analysis section, a twelve-dimensional quality score and coaching note of a conversation are visible; in the live support section, the inbox, active chat, and live coaching panel are displayed together.
• The onboarding text has also been rewritten. All screens have been prepared separately in five languages.

Product tour page launched New feature

• Previously, visitors to the site could not view the product without registering. Now, the product tour page features the panel's own screens: daily operations dashboard, CALLAII assistant, and customer records.
• Images are sourced from a sample demo company, and no customer data is displayed. The page is live in five languages, with each language displaying its own screenshot; the English page shows the English panel.

Free trial registration now accessible from anywhere on the site Enhancement

• The registration screen for starting the 14-day free trial was ready, but there were no links on the site leading to it. The free trial buttons on the pricing page also directed users to a contact form instead of registration.
• Now, there is a free trial button in the top menu on every page, and the trial buttons on the pricing page open the registration screen directly. This change is effective across all five languages. The offer and meeting request buttons continue to direct to the contact form as before.

Optional consent preferences New feature

• Optional consent preferences have been added to the registration screen and account page. You can separately consent to commercial electronic communications and product development activities.
• None of these are mandatory; you can still use the service as usual without opting in. You may revoke your consent at any time free of charge via the account page.
• Processes required for the provision of the service are not dependent on consent; they arise from the contract.

Personal Information Masking in Call Recordings Enhancement

• Phone numbers, ID numbers, card numbers, IBANs, and email addresses in call transcripts are now automatically masked during recording. Previously, this redaction was only performed during export; now, it is written to the database in masked form. Historical records have also been cleaned under this scope. The readability of the transcript is not compromised; only personal information is hidden.

Order Summary and Purchase Flow New feature

• A purchase path has been added to the plans on the pricing page. When you select a plan, the order summary opens.
• In the summary, you can specify the period (monthly or yearly) and the number of users, and view the subtotal, VAT, and total amount payable. You then approve the contracts and proceed to payment.
• If you don’t have an account, one is created first; your selection is not lost, and you continue from where you left off after registration.
• The page is live in five languages.

AI Assistants Read the Site More Accurately Enhancement

• Pricing information is now published in a machine-readable format. When assistants such as ChatGPT, Gemini, or Perplexity describe Callmenta, they can directly read the package price, monthly subscription status, and service availability from the page. Previously, these fields were empty, causing assistants to either skip the price or report it incorrectly.
• A source that provides the full text of the site content in a single file has been added. All product, service, FAQ, pricing, and policy pages are collected in this file and automatically refreshed weekly; the file stays in sync when pages change.
• The trial period information in the introductory text presented to assistants has also been updated. Now, the same details appear everywhere: a 15-minute live demo and a 14-day free trial.

Registration screen simplified Enhancement

• We now require less information when creating a trial account. You no longer need to enter the password twice; the city and industry questions have also been removed from the registration screen.
• We already collect this information in the first step of the setup screen. Registration now takes less than a minute.
• Industry-specific packages are also now available within the panel: in the Modules step of the Setup and Settings section, you can view capabilities not included in your package and request information.

Open Your Own Account New feature

• You no longer need to speak with anyone to try Callmenta. Simply select your plan from the registration page, verify your email address, and log in to your account.
• How it works:
• Choose the plan that suits you. All modules of that plan are unlocked during the trial.
• Click the link sent to your email address. Your account is created instantly, and you can access your dashboard directly.
• Enjoy 14 days of free usage. No credit card is required, and no charges will be applied automatically at the end of the period.
• The trial account includes a limited usage of AI: 300 messages with the assistant and 20 re-analyses. This is more than enough to evaluate the product. If you exceed the limit, the dashboard continues to function, but AI-powered requests are paused, and you will be prompted to upgrade to a plan.
• Once the trial ends, your dashboard is suspended, and your data is retained for 30 days. If you wish to continue, you can pick up right where you left off.
• The page is available in Turkish, English, German, French, and Italian.

Reply box appears within the thread Enhancement

• When you open a reply to a message, the text box also appears within that block. You write the reply right below the messages, not in the box at the bottom of the page; file attachments, GIFs, and formatting work exactly the same. When you close the thread, the box returns to its normal position.