Integrations

NetGSM Netsantral

ACTIVE

Full call control with NetGSM cloud PBX

Verimor Bulutsantralim

ACTIVE

Call management with Verimor cloud PBX

Bulutfon

ACTIVE

Call recording with Bulutfon cloud PBX

NetGSM New (Netsipp)

ACTIVE

NetGSM's next-generation cloud PBX platform; call control via Bearer token, CRM, tickets, contacts, and projects.

Salesforce

CRM

ACTIVE

Two-way customer synchronization with Salesforce

Twilio

Communication

ACTIVE

Call center without installing a PBX. Number provisioning, call initiation, and transfer are handled via Twilio.

Asterisk (FreePBX, Issabel)

ACTIVE

Works with open-source Asterisk and products built on it such as FreePBX, Issabel

Avaya

COMING SOON

REST interfaces for Avaya IP Office and Aura Contact Center products

HubSpot

CRM

ACTIVE

Two-way contact synchronization with HubSpot

Google Contacts

ACTIVE

Customer synchronization with Google Contacts

Zendesk

Support

ACTIVE

Two-way contact synchronization with Zendesk

Google Takvim

ACTIVE

Two-way event synchronization with Google Calendar

Freshdesk

Support

ACTIVE

Two-way contact synchronization with Freshdesk

WhatsApp Business

Customer

ACTIVE

WhatsApp integration: customer messages land in the live support inbox, and the agent replies from the same number.

Instagram

ACTIVE

Instagram direct messages appear in the live support inbox

Leads from Facebook and Instagram ad forms flow into CRM with campaign information.

Facebook Messenger

ACTIVE

Messenger messages appear in the live support inbox

Data exchange via webhook with your own system

Jitsi Meet

ACTIVE

Video meeting from the panel

Moodle

ACTIVE

Moodle connection for academy training

Mattermost

ACTIVE

Scheduled reports delivered to the team channel

Slack

Communication

ACTIVE

Scheduled reports delivered to Slack channel

Microsoft Teams

Communication

ACTIVE

Scheduled reports delivered to Teams channel

T-Soft

E-commerce

ACTIVE

Orders, line items, and product information are pulled into the panel via the T-Soft web service. Orders are linked to existing customer cards using the phone number or email on file.

ikas

E-commerce

ACTIVE

Order, item, and product data is pulled into the panel via the ikas management API. When a customer calls, their latest order and shipping status appear right next to the card.

Ticimax

E-commerce

ACTIVE

Orders, order items, and product information are pulled into the panel via the Ticimax web service. When a customer calls, their latest order and shipping status appear right next to the card.

IdeaSoft

E-commerce

ACTIVE

Order, item, product, and abandoned cart data are pulled into the panel via the IdeaSoft management API. When a customer calls, their latest order and shipping status appear right next to the card.

Shopify

E-commerce

ACTIVE

Order, product, and abandoned cart data is pulled into the panel via the Shopify Admin API. Abandoned carts can be added to the search list.

WooCommerce

E-commerce

ACTIVE

Order, item, and product data are pulled into the panel via the WooCommerce REST service. If a shipping tracking number is recorded in your store, it is included as well.

Call recordings are automatically ingested; results are written back to Genesys.

3CX

COMING SOON

Call control is planned with 3CX PBX

Trigger-action connectivity without coding across 6000+ apps